Settling in the heart Hollywood, where adventurous creativity and trendsetting influence take precedence, The Hollywood Roosevelt is a full-service lifestyle hotel providing our guest a glimpse at its storied past.In its early years, the hotel played host to countless icons; Marilyn Monroe, Charlie Chaplin, Clark Gable and Carole Lombard, among others.

Set above the Walk of Fame,we offer travelers an experience of Hollywood that is authentic to its neighborhood. It is a complete lifestyle destination, fusing entertainment, art, culture, design and music all around the property. It’s a destination within itself with a speakeasy themed cocktail bar, a swank, two-lane bowling alley and a 24-hour luxury burger bar, so despite all the temptations along Hollywood Blvd, you never really have to leave the building.

Interested in working with a Hollywood original? Love meeting people and creating new experiences? We encourage you to apply on the link below. We look forward to hearing from you.

Position Summary
The Housekeeping Office Coordinator will effectively support the office needs of the Housekeeping department. Their job duties require style and service attributes that are key to creating a positive guest experience.

Pay Type - Hourly | Rate - $21.00 - $24.00 hourly

Essential Duties and Responsibilities:

• Deliver excellent customer service in an efficient manner.
• Promptly and efficiently field all telephone calls and radio requests.
• Log all guest requests in Alice system.
• Organize and Maintain Daily Sheet of who is working and in what area of the hotel.
• Responsibly for calling in replacements for any call offs for the following day.
• Prepare daily room assignments.
• Secure lost and found items in the safe and accurately log information in Lost + Found log and Alice system.
• Accurately tally credits completed by Room Attendants at the end of each shift.
• Professionally communicate with fellow employees in person and/or on radio to ensure all requests are fulfilled.
• Log appropriate information via pass down book and email, including DND’s, who worked the prior shift, any special needs or requests and all other pass down information.
• Complete daily tracking of credits + hours worked by Room Attendants in the Daily Efficiency Report.
• Complete weekly tracking of overtime hours worked by all Housekeeping staff in the Weekly Overtime Critique Report.
• Maintain appearance and uniform standards.
• Develop and maintain positive communication and teamwork with all co-workers and supervisors.
• Handle all guest service issues in an immediate and professional manner.
• Follow all policies and procedures put forth by The Hollywood Roosevelt.
• Other duties as assigned.

Knowledge and Skills

• Ability to build morale and group commitments to goals and objectives. Supports everyone's efforts to succeed.
• Implements and maintains all policies and procedures.
• Exercises sounds and accurate judgment with regards to decision making in a timely matter.
• Prioritizes and plans work effectively and efficiently.
• Observes and implements all safety and security procedures.
• Ability to meet deadlines with frequent change delays and unexpected events.

Education and/or Experience:

• High school diploma or general education degree (GED); 1 year of related experience and/or training within a hotel environment preferred

Certificates, Licenses and Registrations

none

Supervisory Responsibilities

None

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand, sit, or walk for duration of shift (8 hours or more). The employee may frequently be required to stoop, kneel, and crouch and use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The use of a computer and radio for an extended period of time is required, and the employee must frequently lift, move and/or push up to 20 pounds without assistance.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be detail oriented, possess strong organizational and time management skills and the ability to multitask. Ability to work a flexible schedule including weekdays, weekends, holiday and nights.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must speak fluent English and Spanish.

Reasoning Ability and Computer Skills:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to efficiently use Microsoft Excel, Microsoft Word, Opera, and Alice system.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

Operational English skills are required for all positions. The Hollywood Roosevelt is an EEO/AA Employer M/F/D/V & FMLA COMPLIANT. Pre-employment drug screening and background check are conditions of employment.


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