Hotel Front Desk Clerk Job at Homewood Suites Raleigh
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities:
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Connect with the housekeeping department to ensure guest accommodations are ready
- Handle customer complaints as necessary
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Comfortable taking telephone calls and mitigating stressful situations
- 1+ year of hotel industry experience or related job preferred
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- High school diploma, GED, or equivalent
Off I-440, we're steps from Crabtree Valley Mall and three miles from the North Carolina Museum of Art. Meredith College and NC State University can be reached in 10 minutes, and Raleigh-Durham International Airport is only 10 miles from our door.
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