Hotel Overview

La Quinta by Wyndham Mansfield is a 67 room hotel located off US-287 and managed by DePalma Hotels & Resorts. We are 26 miles from the Dallas/Fort Worth International Airport (DFW). Explore North Texas from our hotel and destinations including Hawaiian Falls Mansfield, the Mansfield Historical Museum and Cultural Center, Dallas, and Fort Worth.

Job Summary

We are seeking a dedicated and passionate Guest Services Agent's to join our exceptional team at a competitive pay rate ($11-13/HR) including benefits (PTO, Vacation, Holiday and Health Insurance) for Full-Time associates.

The Guest Services Agent is responsible for ensuring guest satisfaction through check in and check out. The position will also be responsible for optimizing each guest’s experience by promoting hotel services, facilities and outlets as well as providing information of upcoming events/functions in the hotel and surrounding area.

Essential Functions

• Registers guests and assigns rooms. Accommodates special requests whenever possible
• Assists in preregistration and blocking of rooms for reservations
• Thoroughly understands and adheres to proper credit, check and cash handling policies and procedures
• Knows room locations, types of rooms available and room rates
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
• Prepare, set up, stock, take down, clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards.
• Be familiar and knowledgeable of the operation of the POS system
• Assist guests with food orders and serve food and beverage items to guests in a friendly, professional and timely manner as well as using suggestive selling techniques
• Maintain a clean, organized environment for guests by clearing tables during service
• Be responsible for the complete guest experience to include the Gallery Host Stand, the Bakery Café, Guest Kitchen, e-room and the TV den, guest check-in and out and the servicing of the meeting rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check outs, late checkouts, early check-ins, special requests and day use rooms
• Possesses a working knowledge of reservations procedures. Takes same day reservations and future reservations when necessary. Knows cancellation procedures
• Proficient in how to use front office equipment and the property management system
• Processes guest check-ins, check-outs and performs cashier related functions like posting charges to guest accounts and issuing paid outs etc.
• Ability to use problem resolution techniques concerning guest issues and escalate to management when appropriate for guest recovery
• Uses proper telephone etiquette
• Uses proper mail, package and message handling procedures.
• Reads and initials the pass-on log daily, checks the bulletin board and is well aware of daily activities and meetings taking place in the hotel
• Attends departmental meetings
• Reports any unusual occurrences or requests to the manager or assistant manager
• Knows all safety and emergency procedures and is aware of accident prevention policies.
• Maintains the cleanliness and organization of the front desk area
• Responds to all guests, co-workers, vendors and visitors in a professional, friendly and courteous manner at all times
• Complies with attendance rules and is available to work on a regular basis.
• Perform any other job related duties as assigned.

Job Requirements

• High School diploma or equivalent
• One year previous experience in a similar position in a select service hotel preferred
• Basic computer skills
• Excellent verbal and written communication skills
• Must be of the legal age to pour and serve alcohol
• Must be able to work a flexible schedule and work weekends
• Requires strong command of the English language including speaking, reading and writing

Apply Today

To become part of our exceptional team, interested candidates may apply by sending a resume online or coming in to fill out an application Monday-Friday from 10am to 5PM for consideration at:

La Quinta by Wyndham - Mansfield

1503 Breckenridge Rd.

Mansfield TX 76063

About DePalma Hotels & Resorts

DePalma Hotels & Resorts specializes in hotel operations, turnarounds and new hotel development for independent hotel owners, portfolio investment groups and national financial institutions from limited service to extended stay to full service convention hotels and resorts. We have demonstrated lasting success as a national hotel management company for over 30 years through unique strategies developed and refined by an exceptional industry leading team of talented hospitality professionals. In fact, we are one of the longest serving management companies in Texas and the United States. You simply can’t find that type of hotel management expertise anywhere else.

Hospitality is our passion!

Hospitality management is much more than just a job to us. It is a passion and a calling for those who want to create positive experiences and memories for others. It is about being the one that will go that extra mile that turns a good experience into a great experience. Of course, you never do this alone and you will have the opportunity to work with a great team in an inspirational and fun working environment. There are very few careers more rewarding than one that allows you to make everyone who walks through your doors feel valued and appreciated.

Join our Team!

If you are passionate about hospitality and looking for a rewarding long-term career with unlimited potential for personal and professional development, then look no further and apply to one of our open positions.

For more information visit our website at www.depalmahotels.com

Job Types: Full-time, Part-time

Pay: $11.00 - $13.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift

Ability to commute/relocate:

• Mansfield, TX 76063: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel: 1 year (Preferred)
• Front desk: 1 year (Required)

Work Location: One location

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