Hotel Front Desk Agent Job at DoubleTree by Hilton Hotel Niagara Falls New York
DoubleTree by Hilton Hotel Niagara Falls New York Niagara Falls, NY 14303
SALARY RANGE:
- $15-$18/ hour- based on availability
EMPLOYEE BENEFITS:
- Paid Time Off
- 401K
- 401K Employer Match
- Health Insurance
- Vision Insurance
- Dental Insurance
- Health Savings Account
- Life Insurance
- Disability Insurance
- Employee Discounts
JOB SUMMARY:
The front desk clerk will assist guests with inquiries and other needs during registration, stay, and checkout.
DUTIES/RESPONSIBILITIES:
- Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout.
- Warmly and professionally welcomes all guests.
- Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
- Treats requests with professionalism, tact, and a courteous manager.
- Ensures prompt delivery of final bills to guests.
- Ensures the lobby and shared areas are neat and orderly.
- Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events.
- Maintains knowledge of upcoming events, local area, and hotel offerings.
- Performs other related duties as assigned.
REQUIRED SKILLS/ABILITIES:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills, including dealing with difficult and rude patrons.
- Excellent organization skills and attention to detail.
- Familiarity with the Niagara Falls area with the ability to provide directions and maps to local attractions and destinations.
EDUCATION/EXPERIENCE:
- High school diploma or equivalency required.
- At least one year of experience preferred.
PHYSICAL REQUIREMENTS:
- Prolonged periods of standing at front desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
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