Hotel Overview

The Comfort Inn - Upper Marlboro is a 125 room hotel managed by DePalma Hotels & Resorts in Upper Marlboro, MD. The Comfort Inn is near Prince’s George Community College in Largo, within Upper Marlboro, MD. We are a few minutes from Washington Redskins’ games at FedEx Field and 10 minutes from the Six Flags America theme and water park. We are within a half-hour drive from Washington, DC and attractions including the United States Capitol, the White House and the Smithsonian museums. The Largo Town WMATA metro station is less than a mile away, with service into Baltimore and Washington, DC. Joint Base Andrews is fifteen minutes away. It is a 30-minute drive to Ronald Reagan National Airport and Baltimore/Washington International Thurgood Marshall Airport.

Job Summary

We are seeking dedicated and passionate Front Desk Associates to join our exceptional team at a competitive pay rate ($14-16/HR) including benefits (PTO, Vacation, Holiday and Health Insurance) for Full-Time associates.

The Front Desk Associate's responsibilities include but are not limited to representing the hotel to the guests throughout all stages of the guest's stay. The Front Desk Associate determines a guest's reservation status, identifies how long the guest will stay, helps guests complete registration cards, assigns rooms and accommodates special requests whenever possible. The Front Desk Associate is also responsible for verifying the guest's method of payment, following established credit-checking procedures, entering the guest and room information in the property management system as well as communicating this information to the appropriate hotel personnel.

The Front Desk Associate works closely with the housekeeping department in keeping room status reports up to date and coordinates with the maintenance department requests for maintenance and repair work. The Front Desk Associate must be sales-minded and be able to present options and alternatives to guests, offer assistance in making choices, know the location and types of available rooms, know the activities and services of the property, perform cashiering tasks such as bill and/or invoice settlement and post charges to the guest’s folio.

Essential Functions

• Registers guests and assigns rooms. Accommodates special requests whenever possible
• Assists in preregistration and blocking of rooms for reservations
• Thoroughly understands and adheres to proper credit, check and cash handling policies and procedures
• Knows room locations, types of rooms available and room rates
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check outs, late checkouts, early check-ins, special requests and day use rooms
• Possesses a working knowledge of reservations procedures. Takes same day reservations and future reservations when necessary. Knows cancellation procedures
• Proficient in how to use front office equipment and the property management system
• Processes guest check-ins, check-outs and perform cashier related functions like posting charges to guest accounts and issuing paid outs etc.
• Ability to use problem resolution techniques concerning guest issues and escalate to management when appropriate for guest recovery
• Uses proper telephone etiquette
• Uses proper mail, package, and message handling procedures.
• Reads and initials the pass-on log daily, checks the bulletin board and is well aware of daily activities and meetings taking place in the hotel
• Attends departmental meetings
• Reports any unusual occurrences or requests to the manager or assistant manager
• Knows all safety and emergency procedures and is aware of accident prevention policies.
• Maintains the cleanliness and organization of the front desk area
• Responds to all guests, co-workers, vendors, and visitors in a professional, friendly and courteous manner at all times
• Complies with attendance rules and is available to work on a regular basis.
• Perform any other job-related duties as assigned.

Job Requirements

• High School diploma or equivalent
• Previous Front Desk experience in a hotel or a related field preferred.
• Computer and PMS experience preferred.

Apply Today

To become part of our exceptional team, interested candidates may apply by sending a resume online or submit an application at our property between 10AM and 5PM located at:

Comfort Inn - Upper Marlboro
9421 Largo Dr W
Upper Marlboro, MD 20774

About DePalma Hotels & Resorts

DePalma Hotels & Resorts specializes in hotel operations, turnarounds and new hotel development for independent hotel owners, portfolio investment groups and national financial institutions from limited service to extended stay to full service convention hotels and resorts. We have demonstrated lasting success as a national hotel management company for over 30 years through unique strategies developed and refined by an exceptional industry leading team of talented hospitality professionals. In fact, we are one of the longest serving management companies in Texas and the United States. You simply can’t find that type of hotel management expertise anywhere else.

Hospitality is our passion!

Hospitality management is much more than just a job to us. It is a passion and a calling for those who want to create positive experiences and memories for others. It is about being the one that will go that extra mile that turns a good experience into a great experience. Of course, you never do this alone and you will have the opportunity to work with a great team in an inspirational and fun working environment. There are very few careers more rewarding than one that allows you to make everyone who walks through your doors feel valued and appreciated.

Join our Team!

If you are passionate about hospitality and looking for a rewarding long-term career with unlimited potential for personal and professional development, then look no further and apply to one of our open positions.

For more information about DePalma Hotels & Resorts please visit our company website at www.depalmahotels.com

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Weekend availability

Experience:

• Hotel: 1 year (Preferred)
• Front desk: 1 year (Required)

Work Location: One location

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