My name is Muralidharan and I’m working with Cloud Destinations LLC as a Technical Recruiter.

Below are the job details as needed by the hiring manager. Kindly advise if you might be interested and qualified for the below opportunity and if we can discuss further on this

Position: Helpdesk
Duration: 6 Months Contract to Hire

Location: Denver, CO

What You’ll Do

Being a friendly, supportive contact for all users and presenting the public face of the IT organization and communicating effectively in-person as well as text.

Technical and strategic project work focused on improvements to our endpoint infrastructure in a variety of operational areas including Desktop automation, Endpoint.

Troubleshooting and management of Desktop endpoints of both Mac and Windows with both minimally technical personnel and high-touch executives.

Managing ticketing systems and working within a queue-based workflow.

Responding to endpoint issues, incidents and emergencies.

Producing, reviewing and revising documentation for both internal users and teammates.

Providing leadership within your team and the user base, as well as establishing and improving relationships throughout all areas of the business.

The Skills and Experience You’ll Bring

Bachelor’s Degree or higher, Technology/Computer Science preferred

Strong verbal and text-based communication skills

Certifications preferred

3 years Enterprise IT Experience minimum.

Strong customer service skills, communication skills and positive attitude as well as a technical, team-oriented continuous-improvement mindset

Experience interfacing with executives is a plus.

Solid experience troubleshooting various platforms, windows and Mac operating systems, endpoint management tools and processes, and scripting.

You should possess a working understanding of networking concepts and modern endpoint security tactics and tools within both major OS platforms.

Great candidates will have experience driving change and seeing technical projects through to completion, and/or direct executive support experience.

Bonus Skills

Scripting experience (Python, Bash, PowerShell)

Okta SSO / SAML

Job Type: Contract

Salary: $30.00 - $40.00 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Denver, CO: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 5 years (Required)
• Windows: 5 years (Required)
• Mac OS: 5 years (Required)
• Endpoint: 4 years (Required)

Work Location: One location

Speak with the employer
+91 9254337182

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