Job ID

SF9892-1054-1544

Position Classification

FT Staff Non Union

Position Summary

Working as part of the Helpdesk team, provides support to the University community under the leadership of the Information Technology Services Helpdesk Manager. Installs, configures, troubleshoots, repairs hardware and software issues as reported to the Helpdesk. Co-manages the School of Architecture and Community Development computer labs and assists with audio-visual requirements. Provides support to the college Detroit Collaborative Design Center program.

Essential Duties and Responsibilities

• Provide technical resolutions to meet end-user requests within accepted University practices.
• Install new computer equipment, repair broken equipment, facilitates high level repairs with vendors, installs software, resolves virus and security issues and removes unusable equipment.
• Manage the School of Architecture and Community Development network servers.
• Manage the School of Architecture and Community Development computer labs.
• Manage School of Architecture and Community Development audio-visual equipment.
• Manage the plotting/printing center.
• Manage work-study students who work in the computer lab, support the audio-visual equipment and plotting/printing center.
• Perform the routine backup of the School of Architecture and Community Development servers.
• Document all procedures and processes and maintain monthly performance statistics.
• Perform other duties as assigned or requested.

Preferred Qualifications

• Willingness to learn to support architectural and graphic software including AutoCAD, 3DViz, Rivet, Photoshop and Premier.
• Willingness to collaborate with the School of Architecture and Community Development faculty to enhance IT related coursework ideas and support research.
• Strong technical writing skills including technical diagramming using flowcharts, data flow diagrams and other applicable documentation methods.
• Experience maintaining a network.
• Experience operating a computing lab.
• Strict attention to detail, responsiveness when unexpected down-time occurs and commitment to ensuring the user base receives optimal uptime of computer systems.
• A commitment to the highest ethical standards in IT use.

Minimum Qualifications

Two years related experience and a two-year college degree or completion of a specialized course of study in a related field

Knowledge, Skills and Abilities

AutoDesk, Adobe products, Windows Desktop and Server operating systems, Mac OSX, hardware repair, Internet, FTP, Rendering and Rendering Farm Management.

Licenses/Certifications

CompTIA+ preferred

Physical Requirements

Required to lift or move standard computer equipment from time-to-time.

Additional Information

Reliable transportation required. Limited travel to secondary location one mile away.
Generous benefits including a tuition remission program.

Salary/Pay Information

$21.42 per hour; $44,553 annual

Anticipated Schedule

Standard business hours of M-F, 8:30 am to 5:00 pm with variations at times due to events and computer maintenance.