This is a fully telework role. This role will work a schedule between 8am-8pm CST Monday-Friday with occasional Saturday rotation.

The Health Coach Associate assists in the collaborative process of assessment, planning, implementation and evaluation, to engage and educate members in obtaining or maintaining optimal health status.

Requires LPN/LVN with unrestricted active license.

Assessment of Members through the use of clinical tools and information/data review, conducts an evaluation of member's needs and benefit plan eligibility for available internal and external programs/services and facilitates integration.

Contributes to the overall assessment of a member, including member’s readiness to change, by utilizing focused assessment tools to periodically review member’s health status to determine level of intervention.

Uses judgment to determine when a case is triaged to the RN for more comprehensive oversight.

Enhancement of Medical Appropriateness & Quality of Care.

Application of criteria and guidelines, policies, procedures, regulatory standards to ensure appropriate utilization of services and/or administration and integration with available internal/external programs.

Consults with supervisors, Medical Directors and/or others to assist members in meeting goals. Identifies and escalates quality of care issues under the guidance of a Registered Nurse.

Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.
Provides coaching, information and support to empower the member to make ongoing independent healthy lifestyle choices.

Monitoring, Evaluation and Documentation of Care. In collaboration with the registered nurse and the member (and, if applicable, the attending physician), assists in establishing, implementing and monitoring plans of care to meet the member’s goals.

Utilizes National Care Management and/or internal Policy and Procedure in compliance with regulatory and accreditation guidelines

Pay Range
The typical pay range for this role is:
Minimum: 21.88
Maximum: 47.12

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications
Minimum of 3 years clinical experience required- LPN/LVN with current unrestricted state licensure required.

Preferred Qualifications
Managed Care experience preferred.
Previous coaching experience preferred.
Experience with Microsoft Word, Outlook, Excel, and comfortable using various computer programs

Education
High School diploma, G.E.D. or equivalent experience

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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