Guest Experience Specialist Job at The Highlands at Harbor Springs
Overview:
Some perks of working for The Highlands include:
The Highlands is looking for Guest Experience Specialists to join our team. As the new GES, you will be responsible for assisting customers with various questions, booking activities, and troubleshooting e-commerce transactions. There are opportunities for a full-time seasonal position as well as a full-time, year-round position which also includes benefits and a flexible schedule, giving you plenty of opportunities to take advantage of the perks of working for an amazing resort.
Some perks of working for The Highlands include:
- A free Golf Pass and Ski Pass for both you and your family
- 40% off at the various Boyne Restaurants
- Discounts at other Boyne Resorts such as 30% Spa treatments at the Inn at Bay Harbor and Boyne Mountain
- Free Passes to Avalanche Bay Water Park at Boyne Mountain
- Discounts on lodging for Friends and Family
- Team Member Child Care
- Tuition Reimbursement
- Service and Loyalty Bonus Program – up to 5% of gross wages per season!
- Team Member Housing available on a first come first serve basis*
- PTO and Paid Sick Leave
- Health/Dental/Vision Insurance
Visit our website for all of our amazing perks, view testimonials, and more! The Highlands Employment
Responsibilities:
The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.
- Respond to all customer inquiries via email and phone promptly
- Log conversation notes while assisting guests with multiple questions
- Monitor and report on users’ reactions to product offerings troubleshoot challenges
- Share suggestions with the Director of Skier Services and Skier Services Manager professionally
- Tend to all voicemail messages and email inquiries from spo@highlandsharborsprings.com
- Help customers identify login credentials and Boyne Rewards accounts
- Troubleshoots e-commerce transactions with guests.
- Trains AI-powered chatbot to respond accurately to online inquiries, and monitors chatbot dashboard offering live escalation (responses) as needed.
- You thrive in a fast-paced, ever-changing, highly productive, and collaborative environment
- You have previous experience working in the hospitality industry with strong communication skills
- Single Bed, no pets. If interested, inquire during job interview
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