If you are energetic, love to work with members/customers, and thrive in a service-based atmosphere, then you will find a tremendous opportunity with First Financial.

When you join First Financial Credit Union as a Full Time Teller in our West Covina branch, you are joining a team of dedicated, self-motivated individuals who enjoy helping others and working in a collaborative and progressive environment. We don't shy away from our success and work hard each day to make great things happen for our members/customers, our teams, and ourselves.

As a Teller, you will be able to interact with members/customers by processing transactions, ordering Visa/ATM cards and introducing members to the many ways that First Financial Credit Union can help them meet their financial goals.

Position Overview:

Assist members with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions. Inform members about bank products and services, following all credit union financial and security regulations and procedures.

Essential Duties & Responsibilities:

• Receive and process routine member transactions including but not limited to: check cashing, deposits, withdrawals, payments, wires, and transfers
• Maintain and abide by assigned transaction & cash drawer limits
• Daily balancing of drawer and other branch negotiables
• Understand and comply with federal and other regulations relating to financial products & services
• Analyze, research, and answer member inquiries regarding their shares or loans
• Identify member opportunities to increase product/service penetration during daily interactions and refer the member to the appropriate representative.
• Referral follow up and Daily/Monthly reporting of all referrals
• Participate in sales programs, contests, meetings and teleconsulting activities
• General knowledge of FFCU products & services obtained via training and coaching
• Knowledge and compliance of FFCU policies & procedures
• May assist in branch opening, closing, and balancing as needed
• Consistently build rapport with members in order to recommend the best product/service based on their needs
• Performs all duties in compliance with laws, regulations, Credit Union policies and procedures.
• Perform other duties assigned

Qualifications and Experience:

• Effective verbal and written communication skills
• Ability to work independently and in a team environment
• Ability to exercise good judgment to make sound decisions and take initiative
• Ability to navigate multiple screens, PC applications, and adaptable to new technology
• Ability to multitask and strong organizational skills
• Basic knowledge of Microsoft Office: Word, Excel, and Outlook calendar/email

Minimum Requirements:

• High School Diploma or equivalent
• Minimum 6 months of cash-handling experience
• Minimum 6 months of sales or retail experience
• Must successfully pass the assessment and required background check
• Ability to work a schedule that includes weekends

Perks

We offer the following exceptional benefits:

• Medical, Dental, Vision, Flexible Spending Accounts and Employee Assistance Program
• Company-sponsored Life insurance, Short and Long term disability
• Voluntary Benefits with Colonial Life and Guardian
• Vacation time for Union employees
• Additional Vacation Service award for every 5 years of service
• 401(k) with 5% Safe Harbor Employer Contributions
• Incentives and Recognition based on performance
• Special Product Pricing (discounted loan rates and interest on accounts with no minimum balance)
• Employee appreciation and recognition events
• Opportunity to win trips
• Opportunities for gain sharing

Employer of Choice

Our dedication to the educational community sets us apart from other financial institutions. Our dedication to employees sets us apart from other employers. First Financial is an organization where your voice matters, and your contributions are rewarded. The most important asset at First Financial is our people. That's why we offer an exception benefits program-from a competitive salary and a matching 401(k) to comprehensive medical benefits.

Community Minded, Like You

Involvement/volunteerism with our local schools, educational community and more! Supporting local schools, teachers and students is at the core of our mission.

History

Nearly 90 years ago, First Financial was founded by educators for educators. Since that time, we have proudly championed the California educational community. It's a role we take seriously and a mission to which we are just as committed to today as were in 1933!

For more information about the company, please visit www.ffcu.org.