PUBLIC DISPATCHER
City of Romulus

Exempt: Overtime Eligible Position
Salary: $48,575 - $57,144

** CITY APPLICATION REQUIRED! All candidates must visit the City's website and apply online to be considered for this position. Please do so by visiting www.romulusgov.com and click on "Employment" and then select the Apply Online button under the appropriate job posting. **

Union Position: POAM Union Member
Department: Police
Location: Police Department Benefits: Full Benefits
Posting: 1/12/2023 Until Filled

SUMMARY:
Under supervision take emergency and non-emergency calls for assistance in the dispatch center. Dispatch police, fire and emergency units as appropriate. Monitor multiple radio channels to receive, relay, and transmit information over radio. Conduct record checks, enter calls for service into a computer aided dispatch terminal, and perform a range of clerical support activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Receive incoming emergency 911 and non-emergency calls for assistance, obtain essential information including type of emergency and location; dispatch police, fire and emergency rescue units as appropriate.

2. Monitor multiple radio channels to receive, relay, and transmit radio messages.

3. Operates computer aided dispatch terminal to perform various records checks at the request of on-scene police officers or other authorized personnel concerning driving criminal records, wants or warrants, and vehicle registration information.

4. Monitors GEM 911 (Text to 911)

5. Operate Law Enforcement Information Network (LEIN) system. Is responsible for complying with LEIN requirements and audits. Enter and disseminate local and statewide LEIN messages.

6. Maintain a control system of warrants and enters or cancels them from the information storage and retrieval system as needed.

7. Answer phone calls, including inquiries, complaints and messages. Provides answers to routine service questions and department policies in accordance with defined operating procedures. Greet visitors to the front desk when an Officer is unavailable.

8. Maintain records and logs regarding warrants, processes warrants through computer system, monitors outstanding warrants for validity and recalls warrants as authorized.

9. Assist in monitoring prisoners and various police department locations via closed
circuit television monitors.

10. Perform a variety of other duties as assigned.

The above statements are intended to describe the general nature and level of work being performed by people assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to multi-task and perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, in accordance with law.

EDUCATION and/or EXPERIENCE:

Education: Possess a high school diploma or its equivalent.

Skills: Demonstrably proficient typing skills, multi-tasking ability and the ability to communicate clearly Experience: (Preferred) Experience in a public safety setting or other dispatch related environment

LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization and utilize comprehensive listening skills to effectively communicate.

REASONING ABILITY:
Ability to speak to emotionally charged callers and effectively make sense of potentially complex situations in a relatively short time frame. Possess the ability to carry out instructions furnished in written, oral, or diagram form.

CERTIFICATES, LICENSES, REGISTRATIONS:
Must have a valid Michigan Driver's license and have the ability to operate a City-owned vehicle.

OTHER SKILLS and ABILITIES:

Strong computer and typing skills very helpful.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

COMMENTS:
The qualifications listed above are guidelines. Other combinations of educations and experience which could provide the necessary knowledge, skills, and abilities to perform the job should be considered.

Prepared in Compliance With:
Romulus Police & Procedure Manual
Americans with Disabilities Act
Equal Employment Opportunity Act

Job Type: Full-time

Pay: $48,575.00 - $57,144.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Romulus, MI 48174: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Police Dispatching: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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