Full-Time PBX AtYourService Attendant Job at Spire Hospitality
The Los Angeles Marriott Burbank Airport is seeking a Full-Time energetic, positive, self starting PBX At Your Service Attendant to take on the challenge of a unique position within a 488-room hotel that boasts 50,000 square feet of event space.
Job Overview:
Answer internal and external telephone calls in a friendly and courteous manner, direct
calls through the hotel switchboard. Input wake up calls and messages into the system, retrieve messages
as requested. Actively coordinate communications within the hotel including emergency procedures,
alarms, life safety, natural disaster, and shuttle van services, acting as a liaison to all appropriate local
Emergency Services.
Responsibilities and Duties:
- Promptly answer telephone calls speaking English, greet callers with a positive and clear voice.
console, direct calls to appropriate line. Requires sitting in a confined space for long periods of time
to continuously perform essential functions.
- Transcribe complete messages and repeat information to verify accuracy. Input and retrieve
include recording reservations during special hotel programs.
- Receive wake up call information, input cautiously into the automated wake-up system and verbally
- Act as liaison between guest and security, guest services or engineering. Provide timely information
such as plumbing problems, airport shuttle service, etc.
- Briefly answer basic inquires, such as time, extension numbers, outlet hours, etc.
- Remain calm and polite especially during emergency situations and/or heavy hotel activity. Listen
procedures. Initiate emergency response as necessary and legibly document pertinent details.
Resolve complications and complaints such as missed wake up calls or missed messages using
previous experience and good judgment.
The individual must possess the following knowledge, skills and abilities and be able to explain and
demonstrate that he or she can perform the essential functions of the job, with or without reasonable
accommodation.
- Ability to effectively deal with employees and customers, some of whom will require high levels
- Considerable ability to listen effectively and speak English clearly on the telephone in a polite and
- Ability to access and accurately input information using a moderately complex computer system.
- Ability to read the English language to fully comprehend and communicate clearly all guest
- Ability to sit and continuously perform essential job functions in confined spaces in close proximity
Other Expectations:
Regular attendance in conformance with the standards, which may be established from time to time, is
essential to the successful performance of this position. Employees with irregular attendance will be subject to
disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to
reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with rules and regulations for the safe and
efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to
disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination
of the following supportive functions, with the percentage of time performing each function to be solely
determined by the supervisor based upon the particular requirements of the hotel.
- Operate facsimile machine to send, receive, and log transmissions. Notify guests using the message
- File departure registration cards alphabetically error-free.
- Maintain an alert, attentive, calm and reassuring tone of voice
- Be responsive to guests’ requests by communication their needs to appropriate departments in a
- Other duties and special projects as assigned by the supervisor such as room reservation processing,
Working Conditions:
Physical Demands:
Sedentary work: Exerting up to 10 pounds of force occasionally (occasionally: activity or condition
exists up to 1/3 of the time), and/or a negligible amount of force frequently (Frequently: activity or
condition exists from 1/3 to 2/3 of the time), to lift, carry, push, or pull, or otherwise move objects,
including the human body. Sedentary work involves sitting most of the time but may involve walking
or standing for brief periods of time. Jobs are sedentary if walking and standing are required only
occasionally and all other sedentary criteria are met.
Environmental Conditions:
Inside: Protection from weather conditions but not necessarily from temperature changes. A job is
considered “inside” if the worker spends approximately 75 percent or more of the time inside.
Qualifications:
Education:
- Any combination of education and experience equivalent to graduation from high school or any other
abilities necessary to perform the functions of the job.
Experience:
- No prior experience required. Prior hospitality and/or communications experience preferred.
Licenses or certificates:
- No special licenses required. Grooming: All employees must maintain a neat, clean and well-groomed
Other:
- Applicants with additional language skills preferred.
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