Front Office Manager Job at Embassy Suites by Hilton-Blue Ash
We are seeking a dynamic individual who is motivational, passionate, and fun! We want you to lead our Front Office Team to ensure the best service experience for our guests.
Responsibilities and Duties:
- Manage and motivate all front office personnel with the daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
- Check and control room reservations, front office systems, and supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepare financial reports, including rate and availability calendar.
- Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in the details of work. Organize, conduct and/or attend meetings to obtain and disseminate pertinent information
- Implement and monitor all corporate/brand marketing programs.
- Perform room inspections, which requires bending, stooping, reaching overhead and moving throughout guest floors.
- Assists in check in/check out of guests or any related guest service activity. * Perform other duties as requested. For example, special requests from guests.
- Participates in Manager on Duty program requiring weekend stay-over, constant monitoring throughout hotel and troubleshooting problems.
Job Type: Full-time
Pay: $51,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overnight shift
- Weekend availability
Ability to commute/relocate:
- Cincinnati, OH 45242: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel management: 1 year (Required)
- Hotel experience: 2 years (Required)
Work Location: One location
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