About Us

Deeply entwined with Arizona history since 1929, The Wigwam welcomes you to make a historic career move and join our family! The Wigwam is a Four Diamond property with 331 guest rooms spanned across 440 acres. The Wigwam is a renowned Arizona landmark, nestled in the community of Litchfield Park, AZ and is a true representation of an authentic Arizona experience. We are currently seeking enthusiastic, driven individuals, with a great attitude and a passion for excellence to join us in curating incredible guest experiences and lasting memories. Come make some history with us!

The Wigwam is an Equal Opportunity Employer committed to a diverse and inclusive work environment. Minority/Female/Disability/Veteran

Description

The Front Desk Supervisor provides guidance and leadership as the lead Front Office Clerk ensuring consistent quality customer service is delivered.

The Front Desk Supervisor will:

Communicate effectively both verbally and in writing to provide clear direction to staff.

Monitor lobby traffic and make staffing adjustments accordingly.

Greet guests immediately with a friendly and sincere welcome.

Promptly complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote the Pyramid Hotel Group marketing program.

Make appropriate selection of rooms based on guest needs.

Non-verbally confirm the room number and rate.

Require standing and continual mobility throughout front office area.

Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment.

Post charges to guest rooms and house accounts using the computer.

Promptly answer the telephone using positive and clear English language. Input messages into the computer.

Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for hotel guests as requested.

Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office Staff and other employees.

Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and act based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation.

Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

Other attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance

Requirements

SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using another combination of skills and abilities.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.

Basic mathematical skills required.

Ability to access and accurately input information using a moderately complex computer system.

Ability to stand, walk and continuously perform behind the front desk.

Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.

QUALIFICATION Standards Education: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma required. Some College preferred.

Experience: Two years combined prior front desk and supervisory experience preferred.

Grooming: All employees must maintain a neat, clean, and well-groomed appearance.

Other: Applicants with additional language skills preferred.

Note: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands. Weekends, holidays, and varying shift availability is required.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay
• Tips

Ability to commute/relocate:

• Litchfield Park, AZ 85340: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel Front Desk: 1 year (Preferred)

Work Location: One location

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