We currently have an exciting opportunity for a Front Desk Supervisor and are actively looking to meet the best and brightest talent that the hospitality industry has to offer. We would welcome the opportunity to speak to you regarding this position as well as to answer any questions you might have regarding the company.

The successful individual will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction.

Responsibilities:

• Assist in interviews, hiring, onboarding, and strong performance of front desk team members
• In the absence of General Manager and/or Assistant General Manager, act as Manager on Duty
• Review procedures and policies with team members
• Ensure adherence to established policies and procedures
• Process check-in and check-out, verify billing, create reservations, and process special requests
• Knowledge of hotel property and local attractions to assist guests as needed
• Establish and maintain open collaborative relationships with direct reports, and management throughout the hotel
• Comply with Federal & State Labor laws
• Ensure that all complaints regarding service and accommodations are investigated and resolved
• Coach and support front office team to effectively manage occupancy, guest service, and controllable expenses
• Identify service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results
• Balance cost controls with exceptional guest service and associate satisfaction
• Maintain STRICT key controls

Requirements:

• Two-year college degree or equivalent hospitality experience (at least one year front desk supervisory experience)
• Prior brand experience highly preferred
• Exceptional Customer Service skills
• Outgoing and engaging personality
• Cash handling experience
• Strong Leader of people
• Intermediate to advanced computer skills, familiar with common computer software
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
• Excellent English communication skills and ability to read, write and speak fluently
• Ability for continuous movement, and occasionally, lift or move up to 20 pounds

What We Offer

• We offer medical, dental, and vision insurance to our full-time team members
• 401(k) Retirement plan – MCR will match a percentage of what you invest into your retirement
• Paid vacation and sick time
• Incentive-based bonuses
• Throughout your career with MCR we will ensure your success by providing training and career growth opportunities

Our Company

It all began in 2006 with three Value Place hotels. Since then, through a series of development projects and acquisitions, we have grown to become the fourth largest hotel owner-operator in the United States. Our company, which has offices in New York City, Dallas, Chicago, and Richmond, Virginia has a $3.0 billion portfolio of 99 independent and premium-branded hotels containing more than 13,000 guestrooms across 30 states and 75 cities, including two experiential hotels in New York City. We have 3,600 team members across the country and operate hotels under 19 brands, including Marriott and Hilton.

We are a recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and the Hilton Legacy Award for Top Performer. For the TWA Hotel, we won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) and the ULI New York Excellence in Hotel Development Award. MCR was also named one of Fast Company‘s Most Innovative Travel Companies of 2020.

The Company and its corporate affiliates are Equal Opportunity employers. The Company and its affiliates do not discriminate on the basis of race, color, sex (including pregnancy and gender identity), religion, national origin, sexual orientation, transgender status, age, family or marital status, genetic information, military or veteran status, disability, or any other legally protected status, activity, or characteristic.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Night shift
• Overnight shift
• Weekend availability

Work Location: One location

Please Note :
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