We are currently searching for the best and brightest in the customer service industry to fill our Front Desk Supervisor Role. The successful individual will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. Ideal candidate will be driven and focused on driving guest satisfaction and leading and developing our associates.

GENERAL RESPONSIBILITIES:

• Assist in the interviewing and strong performance supervision of front office associates.
• In the absence of General Manager and/or Assistant General Manager, act as Manager on Duty
• Ongoing review of staff to ensure adherence to established policies and procedures
• Process check-in and check-out, verify billing, create reservations, and process special requests
• Knowledge of hotel property, local attractions to assist guests.
• Establish and maintain open collaborative relationships with direct reports, and management throughout the hotel
• Compliance with Federal & State Labor laws
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved
• Ongoing analysis of processes for continuous improvement/efficiency
• Coach and support front office team to effectively manage occupancy, guest service, and controllable expenses
• Identify service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results
• Balance cost controls with exceptional guest service and associate satisfaction
• Maintain STRICT key controls

Qualifications:

• Two-year college degree or equivalent hospitality experience (at least one year front desk supervisory experience.
• Prior Hilton brand experience highly preferred
• Exceptional Customer Service skills.
• Outgoing and Engaging personality
• Cash Handling experience
• Strong Leader of people
• Intermediate to advanced computer skills
• Familiar with common computer software programs
• Must be willing to work varied hours including nights, weekends and holidays

Fundamentals

To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.

Our Company

MCR is the fifth largest hotel owner-operator in the United States with a $2.0 billion portfolio of 85 premium-branded hotels across 26 states and 67 cities, including 50 Marriott properties, 30 Hilton properties, The High Line Hotel in downtown Manhattan, and the TWA Hotel at John F. Kennedy International Airport in New York City (opening in spring 2019). The company’s innovative approach to guest services and unparalleled attention to detail are redefining the hotel experience and earning recognition from publications including The New York Times, The Wall Street Journal, Condé Nast Traveler and Travel + Leisure. MCR is an equal opportunity employer of more than 2,500 associates and is dedicated to providing an integrity-driven, merit-based working environment. Consistently honored with excellence awards, the company was named one of the United States top owners in 2018 by Hotel Business. For more information on MCR, please visit www.mcrhotels.com.

We offer many great benefits that include annual increases, paid time off, sick pay, 401K, medical, dental, and vision insurance, and a referral bonus.

The Company and its corporate affiliates are Equal Opportunity employers. The Company and its affiliates do not discriminate on the basis of race, color, sex (including pregnancy and gender identity), religion, national origin, sexual orientation, transgender status, age, family or marital status, genetic information, military or veteran status, disability, or any other legally protected status, activity, or characteristic.

Job Type: Full-time

Pay: Up to $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Night shift
• Weekend availability

Work Location: One location

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