Front Desk Receptionist Job at Sandhills Medical Foundation, Inc.
Position Overview:
The overall responsibility of the Front office Receptionist is to provide excellent customer service while maintain a smooth work flow to ensure quality patient outcomes. Front desk staff member functions as a member of the Patient Centered Medical Home who facilitates a positive and efficient office environment.
*Proof of vaccination for COVID-19 or approved exemption must be presented prior to beginning work with Sandhills Medical Foundation, Inc. Full vaccination is receipt of both doses of the Moderna or Pfizer vaccine or one dose of the Johnson and Johnson vaccine.
Front Office Responsibilities:
- Greets and welcomes patients and visitors, answers telephones in a courteous and professional manner; address questions, take messages, direct calls appropriately.
- Collects and receives patient fees.
- Keeps patient appointments on schedule by ensuring a timely check in process and notifying appropriate staff via EMR of patient's arrival.
- Informs patients of Sliding Fee Scale and assists patients with filling out forms if needed.
- Accurately document information in EMR.
- Perform opening and closing procedures for the reception and check out desk.
- Optimize patient's satisfaction and provider time by scheduling appointments in person or by telephone.
- Provide timely check out process and schedule follow up appointments as needed.
- Provide reminder calls two days prior to scheduled visits.
***Sandhills Medical Foundation, Inc. does not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
Job Type: Full-time
Pay: $15.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Healthcare setting:
- Medical office
- Outpatient
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Experience:
- Front Desk: 1 year (Preferred)
Work Location: In person
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