Front Desk Patient Care Coordinator

Key Responsibilities:

• Greet the patient and family and is sensitive to their needs.
• Scheduling of surgical cases.
• Maintains appointment schedule for patients. Coordinates patient schedule with surgery schedule.
• Ensures that patient charts are pulled, and information is accurate prior to the surgery date.
• Screens, takes messages, routes incoming calls, and assists out-going calls.
• Responsible for keeping current registrations of patients, insurance companies and referring doctors.
• Processes and gives receipt for monies received from patients and is responsible for the petty cash fund.
• Confirms that a responsible adult (over 18 years) picks up the patient after his/her surgery and stays with them for 24 hours postoperatively.
• Set up basic patient charts for each new patient, responsible for filing and auditing patient charts, checking for completeness and accuracy of the medical transcription.
• Refer charts back to appropriate staff and surgeons for completion.
• Compile quarterly reports on medical record deficiencies and assist with peer review for the Quality Assurance and Performance Improvement (QAPI) Coordinator.
• Assure the confidentiality of all records by the required permission of the patient for releasing the chart information.
• Assure that the medical record is not shown to the patient or anyone else unless the physician approves.
• Assure that all surgical charts are locked at the end of the day.
• Ensure subpoenas and record requests are handled correctly and in a timely manner.
• Ability to train and supervise new personnel for the front office area.
• Acts as a liaison between the surgical team and the patient’s family.

Key Competencies:

To perform in this position successfully, an individual should demonstrate the following competencies:

• Proficient with Microsoft.
• Organization: Prioritize and plan work activities.
• Problem Solving: Use time efficiently; Identify and resolve problems in a timely manner; Develop alternate solutions.
• Judgment: Gather and analyze information in a skillful manner; Includes appropriate personnel in decision making process; Exhibits sound and accurate judgment
• Task Management: Effectively juggle multiple tasks.
• Quality: Demonstrate accuracy and thoroughness.
• Patient-centric Service: Look for ways to improve and promote quality and efficiency Respond promptly to patient's needs; always Maintain composure and professionalism; Excellent telephone techniques and rapport.
• Adaptability: Able to deal with frequent changes, delays, or unexpected events; Able to work well under pressure.
• Dependability: Complete tasks on time or notifies appropriate person of alternate plan.
• Teamwork: Balance team and individual responsibilities; Contribute to building a positive team spirit.
• Safety and Security: Maintain patient confidentiality; Observes safety and security procedures; Adheres to the center’s Policies and Procedures and HIPAA guidelines.

Education & Experience Requirements:

• Must be vaccinated against COVID-19 as per state guidelines.
• High school graduate or equivalent
• General office experience preferred
• Must have current BLS certification.
• Has full command of the English language, both verbal and written.

Pacific Heights Surgery Center Benefits

Insurance: Medical, dental, vision, and life insurance is available to eligible employees that work 24+ hours/week. Further details are available upon request.

Holidays: Full-time employees receive eight paid holidays per year. Holidays will be pro-rated for part-time employees that work 24+ hours/week according to the number of hours regularly worked each week.

Paid Time Off: Full time employees in years 1 – 4 accrue PTO at a rate of 4 weeks per year (.076924 hours per hour worked). Accrual rates increase with tenure.

401k: Participation available to all employees (including per diems). First 3% of contributions receive a 100% match.

ZBxoFeXUou