Front Desk Manager Job at Royal Palms Resort and Spa
Royal Palms Resort and Spa Phoenix, AZ 85018
Summary
The Role
Front Office Agents are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment, responding to guest inquires assisting with luggage and occasionally cars. You'll be the face of Hyatt as a Front Office Associate.
Front Office Agents must have PM availability (2:45 pm - 11:15 pm shifts) and be able to work a flexible schedule, including weekends and holidays.
*Training will be for two weeks and shifts for these two weeks will typically be 10 am - 6 pm.*
Starting Rate: $17.50/hour
The Hotel
A member of Historic Hotels of America, Royal Palms Resort and Spa is a AAA Four Diamond resort located at the foot of majestic Camelback Mountain. Combining the graciousness and sophistication of a Mediterranean villa with the intimacy and privacy of a secluded retreat, Royal Palms offers 119 custom-appointed guestrooms, regal Spanish Colonial architecture, more than 20,000 square feet of estate-like meeting space, Tuscan-style gardens, exquisite tapestries, various antique décor, and stone fireplaces throughout. Designed around the original 1930s historic private mansion, Royal Palms is home to the award-winning T. Cook’s restaurant, the Mix Up Bar, Forbes Four Star Alvadora Spa, a Mother-of-Pearl-tiled swimming pool with private cabanas.
About The Hiring Process
We are excited that you have chosen to express interest in joining Hyatt Hotels and Resorts. We will be sure to take a look at your application and get back to you within a week of your submission. Thank you for your patience while we do so.
Qualifications
- Must have PM availability (2:45 pm - 11:15 pm shifts) and be able to work a flexible schedule, including weekends and holidays.
- Refined verbal and written communication skills
- Ability to stand for long periods of time.
- Previous hospitality experience preferred
- Availability to work weekends and holidays
The Benefits & Perks
- Enjoy free employee meals in our employee dining hall
- Discounted & Complimentary Hotel Room Nights
- Medical Dental and Vision Insurance (Full-time colleagues)
- Retirement savings plan
- Excellent training and professional development
- Opportunities to work around the world with Hyatt Hotels and Resorts
- Tuition/Wellness reimbursement, up to $1,000 a year!
Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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