Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.

Job Description – Guest Service Agent

Job Description/Responsibilities
The Cambria hotel & suites Pittsburgh Downtown is looking for a dynamic, self-motivated
individual to fill an opening on our Front Office team. The Guest Service Agent will provide outstanding
customer service to our guests during all phases of their stay, from the first
interaction during their arrival all the way through their departure. This is a
direct customer interaction positions, so the successful candidate must have a
positive, helpful personality and always put the customer first.

Job Perks
Join our team, where you’ll be a BiG Deal! We want only the best team members, and offer some BiG perks that make us a little different
from other employers.

• Competitive Wages
• FREE Parking Onsite
• Associate Travel Discounts
• Healthcare Benefits*
• 401K Eligibility*
• Paid Vacation & Holidays*
• As an official hotel of the Pittsburgh Penguins®, our associates are eligible

for discounts on game tickets & team merchandise

The Guest Service Agent responsibilities will include:

• Provide warm, friendly and sincere service to hotel guests and

associates while displaying a “can do” and “guest first” attitude.

• Maintain a working knowledge of all property operating systems,

company policies and brand/management standards.

• Be readily available and visible for the guests at all times.
• Respond immediately and with empowerment to resolve guest

issues/complaints on first contact, ensuring 100% guest satisfaction.

• Be proficient & efficient at the process for checking guests

into & out of the hotel.

• Answer all incoming phone calls within three rings with a smile in

their voice & endeavoring to handle all requests above the caller’s
expectations.

• Be able to answer guest questions about hotel amenities, hours of

operation, & available services.

• Be knowledgeable about local area, and able to make solid

recommendations for restaurants, attractions, shopping, events, transportation,
etc. to our guests.

• Stay updated on in house groups, daily functions, VIP arrivals and

area events.

• Embrace the Choice Privileges program for member recognition,

enrollment and promotions.

• Daily assignment of room types, pre-blocking arrivals, and

identification of VIP guests.

• Communicate daily room type needs to housekeeping team and expediting
• Understand all rates offered by the hotel, their availability and

the qualifications required for each.

• Accurately handle future and same day reservations or take walk-in

guests.

• Assist guests with safe deposit box use at Front Desk.
• Assist guests with purchases from and maintain solid inventory

within the gift shop area.

• Daily review of guest billing information accuracy.
• Post, correct, or adjust charges to guest folios as necessary.
• Be knowledgeable of hotel credit, cash in advance, and check cashing

procedures.

• Maintain accuracy in cash handling procedures.
• Ensure adherence to policies for hotel accounting, credit control,

handling of financial transactions, security of monies, guest privacy &
security, and hotel emergency procedures.

• Complete maintenance & housekeeping request forms.
• Assist in the onboarding and training of new front office associates.
• Adhere to all work rules, procedures, and policies established by

the company, including, but not limited to those contained in the employee
handbook.

• Any other duties and projects as assigned by Department Heads or

General Manager.

Job Requirements/Skills/Knowledge

• Hight School Degree Required, hotel or college course in hospitality is preferred.
• Must possess strong organizational & problem solving skills.
• Ability to work on feet and stand for long periods.
• Competent & trustworthy cash handling skills.
• Strong command of English language including speaking, reading &

writing.

• Knowledge of computers and proficiency with e-mail, business related

software packages such as word processing and spreadsheet applications, and
property management system (PMS) software programs.

• Flexible schedule with the ability to work days, nights, weekends

& holidays.

The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others. Community relationships matter to the team at Meyer Jabara.


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