Grow your career in hospitality with Marriott Hotel and Conference Center located in Normal, Illinois! It is our pleasure and commitment to foster an environment of mutual respect, inclusion of all cultures, collaborative teamwork, and create a sense of belonging for all associates. We strive to be better today than we were yesterday through our perseverance. We encourage innovation by listening to our associates. We are sincerely passionate about creating a lasting and memorable associate experience, each and every day. We recognize and reward associates that provide excellent service that exceed our guests expectations during their stay. Atrium Hospitality ranked #1 in customer satisfaction among third-party hotel management companies in the J.D. Power’s 2021 Third-Party Hotel Management Guest Satisfaction Benchmark. We are a growing industry leading hotel management company where your contribution leads to success for the company and growth opportunities for you! We are located in the heart of Uptown Normal, offering unparalleled access to many nearby attractions, including Illinois State University, the Childers’s Discovery Museum and Anderson Aquatic Center.
Normal Marriott offers a comprehensive total compensation package that includes competitive wages, free parking, hotel discounts, a variety of health insurance options, dental, vision, short and long term disability, accident and critical illness insurance, health savings account, flexible spending accounts, employer paid life insurance, paid sick time off, vacation time off, paid floating holidays, and a 401k retirement plan with an 50 % employer match.

Come join us today to start your hospitality career!
The Front Desk Associate will be tasked with the following duties, responsibilities, and assignments:

• Check-in and check-out guests;

• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner;

• Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions;

• Handle cash and credit card transactions and process guest accounts;

• As needed, fulfill all job responsibilities expected of Shuttle Driver and Concierge Attendant;

• Ensure proper disinfecting/sanitization/cleaning of shuttles, front drive, and lobby;

• Print and distribute Daily Event Sheet, door signs, and reader board signs;

• Fax and make copies for guests, along with other services of the Business Center;

• Arrange for sending and receiving of packages;

• Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications; and

• Any and all other work as required to complete the primary purpose of the position.

Qualifications:
Required Prior Experience:
Customer service experience
Preferred Prior Experience:
Hospitality industry experience preferred
Required Education:
High School Diploma or equivalent
Preferred Licenses/ Certification:
Valid state driver’s license and adhere to all company guidelines regarding moving violations.
Required Technology:
Use computers and computer systems (including hardware and software) to enter data, or process information
Physical:
Able to lift a minimum of 50lbs occasionally
Able to stand and/or walk for duration of schedule shift
Other:
Able to read, write and communicate effectively in English
Must be flexible to working days, early mornings, evenings, weekends and holidays
Profile:
Reports To: Front Office Manager
Equipment: Uniform
EOE, including disability/vets
Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos

Job Type: Full-time

Pay: $13.75 - $14.44 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Work Location: One location

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