About us

www.worthotel.com

WORT HOTEL
JOB DESCRIPTION

Job Title: Front Desk Agent Date: 12/01/2021

Department: Guest Services

Reports to: Director of Guest Services

JOB SUMMARY

Provide the highest-level possible of guest relations and customer service to each guest throughout the property.

JOB DUTIES

Meet and exceed all guest expectations by utilizing the Good to Great to Gracious method
Promote unity and teamwork throughout the department and hotel.
Actively participate in all aspects of Front Desk operations, including assisting in check in, check out, reservations and problem solving, answering phones, etc.
Communicate with guests in a professional, courteous and helpful manner.

RESPONSIBILTY

• Tactically works with Sales, Engineering, Housekeeping and Food and Beverage to maximize guest satisfaction.
• Reviews, coordinates and oversees guest arrivals, VIP arrivals and departures.
• Assists with answering phones, taking reservations, guest requests and general inquiries.
• Completes daily checklists prior to punching out for the day.
• Keeps work area neat and clean at all times.
• Can master familiarity with the computer operating system as related to scope of position.
• Is educated and familiar with local and area recreational, dining, and cultural activities and attractions.
• Acts as an ambassador for the Wort Hotel to the local, regional, national and international community.
• Is aligned with the culture, values, goals and human resource programs of the Wort Hotel.
• Maintains a professional appearance and attitude at all times.

MINIMUM REQUIREMENTS

Requires a strong background of Customer Service experience.
Possesses excellent verbal and written communication skills.
Proven track record resolving guest problems and expediting solutions
Understands daily hotel operations and systems.
Always works and promotes team building skills.
Must read, write and speak the English language.

1

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person

Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.