At Grand America Hotels & Resorts, we are devoted to a tradition of excellence, providing memorable experiences, beautiful backdrops, and genuine service. Established in 1952 by the Holding family, the Grand America Hotels & Resorts’ distinctive collection includes The Grand America Hotel (Salt Lake City, Utah), Sun Valley Resort (Sun Valley, Idaho), Snowbasin Resort (Huntsville, Utah), The Westgate Hotel (San Diego, California) and Little America Hotel locations in Salt Lake City, Utah; Flagstaff, Arizona; Cheyenne, Wyoming and Little America, Wyoming. When it comes to outdoor adventure, family getaways and destination meetings, Grand America Hotels & Resorts’ properties offer everything needed to ensure an unforgettable stay.

Join the team at Little America, Wyoming where you can enjoy the simple life and be close to world-class hunting and fishing, all within a short drive of Flaming Gorge and the Uinta Mountain range. Live and work with a team of committed individuals that love their job. Working for Little America, Wyoming provides consistent hours, a great work environment in a family atmosphere, competitive benefits, vacation and pay. If you want to escape the city life, join our team at Little America Wyoming. On-site housing is available.

Job: Little America Front Desk Agent

Pay $13/HR

Job Summary:

The primary function of a Little America Front Desk Agent is to provide friendly, professional, efficient customer service, hospitality and information to all guests, fellow employees and visitors. Often a guest’s first impression of a property is the result of the Front Desk Agent’s appearance, professionalism, skills & abilities. The Front Desk Agent must be knowledgeable, able to formulate decisions quickly, and multi-task in a challenging, busy and varied environment. Due to the 24/7 nature of our business, you must be available to work any shift, including weekends and/or holidays, at Manager’s request.

Job Responsibilities:

• Maintains a friendly, cheerful and courteous demeanor at all times.

• Courteously and accurately answers inquiries from potential guests and accepts in-person, online, and telephone hotel reservations.

• Maintains good customer relations by keeping abreast of all in-house and property functions in order to answer questions and concerns in a timely and knowledgeable response.

• Welcome, check-in/check-out guests on a daily basis, using both manual and computerized methods; review arrivals & departures.

• Anticipate guest requests and offer options to meet and exceed their expectations.

• Complete shift check-list and necessary reports timely.

• Maintain cleanliness of lobby and reception area.

• Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by the hotel bank agreement policy.

• Communicate all information that is pertinent and necessary to other team members, departments and department head, both verbally and in writing to contribute to the best overall performance of the department and the hotel.

• Maintains a professional image and is well groomed and in uniform with name tag on at all times.

• Performs other duties as assigned, requested or deemed necessary by management.

• Carries out additional tasks and projects at the request of the Front Desk Manager and/or General Manager

Qualifications:

• Must be 21 or older

• Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.

• Must have past experience in dealing directly with the public and acquired general knowledge of customer service skills.

• Requires knowledge of company/hotel policies and procedures.

• Must have a firm understanding of windows-based computers, proficient typing skills, and working knowledge of the Microsoft Office Suite.

Physical Demands:

• Must be able to stand for up to 6 hours at a time.

• Work involves exerting up to 20 pounds of force occasionally or up to 10 pounds of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

• Ability to manipulate small objects precisely by whatever means.

• Ability to express or exchange ideas verbally.

• This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change at any time with our without notice

We believe all persons have the right to be treated with dignity and respect. It is our policy to provide equal employment opportunity (EEO) to all persons regardless of age, national origin, gender, race, color, religion, pregnancy, gender identity, sexual orientation, protected veteran status, disability, or any other characteristic protected by federal, state or local law. All applicants will receive consideration for employment based on merit, qualifications and business needs. We participate in the E-Verify program.