Front Desk Agent Job at Holiday Inn Express & Suites
The Holiday Inn Express is seeking a friendly, outgoing, service-oriented candidates to join our front desk team.
Responsibilities include but are not limited to:
- Warmly Greeting guests as they arrive or depart the hotel
- Checking guests in and/or out of their room
- Answering the telephone and responding to guest inquiries
- Making, modifying, cancelling reservations
- Assigning rooms to current day arrivals
- Communicating guest requests with appropriate personnel
- Going above and beyond to assist guests when in need
- Computer skills required to perform most functions of this role
- Proper phone and radio etiquette
- Posting market items to guest reservations and taking cash for market sales when needed
- maintaining a balanced cash drawer
- Processing credit card payments
- Replenishing coffee station
- Tidying up lobby area during down times
- Resolving guest problems and reporting to leadership team
- Successfully completing any other reasonable task requested by leadership
Benefits are available for full-time candidates and include health, vision, dental, and 401k. A waiting period will apply. Please note the hotel is open 24-hours a day, 7-days a week. Shifts vary from 7am-3pm and 3pm - 11pm.
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Night shift
- Weekend availability
Ability to commute/relocate:
- White River Junction, VT 05001: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: One location
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