Front Desk Agent Job at Granlibakken Tahoe
Job Summary
Are you friendly and able to work in a multi-paced environment? The Front Desk Agent attends to guests’ needs, included, but not limited to, registration, checkout, and cashiering.
Benefits
- Insurance - Health, Dental & Life
- Bonus Program
- Paid Vacation
- Profit Sharing Plan
- Pool, Gym & Recreation Use
- Employee Housing Opportunity
- Employee Meeting Space Rental
- Employee Lodging Rates and Friends and Family Rates
- Employee Shift Meals and Food Discounts
- Shared Gold Pass for California Ski Resorts
Responsibilities
- Greet guests (with a smile) and perform registration procedures;
- Provide guests with appropriate and accurate resort information
- Verify guests' credit, and establish payment for the accommodation;
- Assist guests with, and follow up on, issues and complaints;
- Answer incoming calls: provide resort information, make reservations or direct to appropriate department.
- Possess knowledge of reservation policies and procedures; including groups OTAs and IRMs.
- Maintain current knowledge of local area, attractions, events and weather.
- Perform other duties as assigned;
- Be able to competently perform all tasks on shift checklists
- Maintain an upbeat and positive attitude when interacting with guests.
- Open & close front desk as needed.
Qualifications
- Education: High school diploma or equivalent preferred.
- Experience: Previous guest service or hotel experience preferred.
- Customer service experience required
- Strong communication skills required for guest interactions.
- Basic computer (Microsoft Office) and typing skills required.
- Must be able to work with others and independently.
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Experience handling cash, credit card procedures, and use math concepts
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Attention to detail and organized
About Us
Granlibakken Tahoe is a beautiful secluded resort located in 74 wooded acres of picturesque Tahoe City mountain valley. The resort offers lodging, host conferences, weddings, special events, yoga and wellness retreats. On property activities include a ski and sled hill, pool, tennis courts and a tree top ropes course. Granlibakken Tahoe is a beautiful work setting with a great team of employees.
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