Follow-up Assoc I Job at R1 RCM, Inc.
Shift: Monday- Friday, Hours Vary
R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals, and physician practices. Headquartered in Chicago, R1® is a publicly traded organization with employees throughout the US and international locations.
Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients, and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
The Follow-Up Representative will be responsible for supporting the revenue cycle insurance debit balance follow-up function for R1 customer sites across the United States. The primary goal of the Follow-Up Representative is to complete tasks related to timely resolution of client accounts receivable. This role is empowered to use analytical skills to maximize technology to improve financial outcomes.
Responsibilities:
- Effectively work with insurance payers via phone and electronically to resolve escalated and complex insurance processing issues and denials to facilitate payment of claims.
- Review account information and all necessary system applications to determine the next most value-added work activity and thoroughly document all pertinent collection activity performed.
- Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solution; consider and identify automation and process improvement opportunities; work well in group problem solving environment.
- Complete special projects/reports to resolve high priority and aged account receivable inventory.
- Perform audits to validate effective and accurate insurance follow up steps completed, identify areas of improvement, and provide applicable feedback.
Required Qualifications:
- High School Diploma or equivalent (GED)
- 1-2 years’ experience in healthcare revenue cycle environment.
- Working knowledge or experience with medical terminology.
- Ability to execute processes efficiently and maintain highest level of quality
- Demonstrates ability to identify and communicate issues
- Computer literacy skills, including Excel spreadsheets and Microsoft Office products
- Enhanced communication and customer service skills
- Ability to be self-directed, coupled with exemplary time management skills and the ability to simultaneously manage multiple tasks
Physical Requirements:
See, read, and/or operate computers requiring the ability to move fingers and hands.
Remain sitting for long periods of time to perform work on a computer, telephone, or other equipment.
Frequent interactions with associates, patient care providers, and patients, that require associate to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
Manual dexterity of hands and fingers for frequent computer use and typing for documenting patient care, accessing needed information banding patients, etc.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package including:
- Comprehensive Medical, Dental, Vision & RX Coverage
- Paid Time Off, Volunteer Time & Holidays
- 401K with Company Match
- Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability
- Tuition Reimbursement
- Parental Leave
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
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