ARE YOU PASSIONATE ABOUT HOSPITALITY

We are a Charlotte, NC-based hospitality company that owns and operates four Ruth Chris franchise locations and three, full-service independently owned, chef-driven restaurant concepts and we are always looking for qualified candidates like yourself to help make our vision a reality!

We offer second to none managerial training and certifications, all benefits, great salary with bonus plans, paid vacation, and opportunities for promotions and career advancement. We pride ourselves on creating environments where high performers can thrive and are rewarded for their high performance. Almost every one of our managers and chefs are examples of inspiring success stories which included training, development and constant advancement.

POSITION SUMMARY:

The HR manager fulfills two key roles in the restaurant. One role is to take full responsibility for the human resources management of the FOH staff. This includes hiring, orientations, new hire training, ongoing training, scheduling, and disciplinary action. Secondly, the HR manager is a leader in the restaurant who will manage individual shifts ensuring that all NOP standards and policies are exhibited and enforced at all times.

GENERAL JOB REQUIREMENTS

• Can serve and bartend and is certified in these job positions. Must set the example by adhering to company standards at all times when engaged in these job duties.
• Demonstrates attentiveness to guests needs and ensures needs fulfilled.
• Demonstrates courtesy and positive attitude toward our guests at all times.
• Uses guest names and recognizes guests by name.
• Sets up rooms for meetings/banquets/dining in accordance to posted standards
• As a leader, displays at all times a professional and positive attitude. Can use and enforce the complaint resolution procedure to get concerns addressed rather than display open negativity or poor attitude.
• Ensures proper storage of equipment and assists management in maintaining storage rooms in a neat and orderly fashion.
• Demonstrates dependability by working flexible schedule as required; arrives on time.
• Completes any other reasonable request made by a supervisor in a reasonable time frame.
• Maintains business appearance in an exemplary fashion. Is responsible for own business suits as well as maintenance and upkeep. Will wear a business suit when required and follow all RCSH dress code requirements for business suits.

SHIFT LEADERSHIP RESPONSIBILITIES

• Achieves 100% adherence to the FOH shift checklist on all openings and closings. Takes full ownership of scheduled shifts and uses management tools like the FOH checklist to ensure total guest satisfaction and 0 defect shift management.
• Checks all server and support side-work, ensures its proper completion, and brings to the attention of management any staff who are deficient in completing side-work.
• Uses a POS card to complete comps and voids. Must exercise the highest degree of integrity in the use of this card and follow all restaurant policies.
• Observes other servers and support staff during each shift and enforces NOP service standards and policies. Makes immediate corrections when substandard performance or behavior is observed by coaching the employee and uses the employee incident log to maintain a record of coaching. Can participate professionally in counseling employees who are deficient in following service standards, breaking house rules, or who are generally not team players in the NOP standard.
• Handles guest complaints using the HEAT process to make sure the guest is fully satisfied before leaving the restaurant. Takes appropriate action under these circumstances.
• Completes all paperwork for shift management in a timely fashion and correctly according to standards.
• Completes 100% table checks for all guests.
• Can conduct a positive and educational line up before each shift by using prepared line up notes and following a standard list of topics. Keeps line up fun.
• Manages each shift in a positive fashion by being supportive, helpful on the floor, and leading by example with a positive attitude.

EDUCATION AND EXPERIENCE

• High School diploma or general education degree (GED) is mandatory.
• A bachelors degree in hospitality management or related career field is preferred.
• Previous related experience required.

KNOWLEDGE, SKILLS, ABILITIES

• Ability to read, write, perform mathematical computations such as adding, multiplying.
• Ability to effectively communicate with customers, utilizing tact and diplomacy when necessary.
• Ability to carry objects on a tray without breaking or spilling.
• Ability to follow directions accurately.

PHYSICAL/MENTAL DEMAND

• While performing the duties of this job, the employee is required to stand, walk, talk, and hear. The employee is required to be on feet for large portion of the day/shift. The employee is required to stoop, kneel, or crouch; reach with hands and arms; use hands to finger, handle or feel tools or controls; must be able to lift and /or move heavy objects including tables and cases of food and beverage; must be able to lift approximately 20 pounds overhead.
• Must be able to sustain constant mental and visual attention.

WORKING CONDITIONS

• Kitchen environment, including hot areas, hot tools, hot plates, sharp knives and tools.
• Dining room environment.
• Flexible schedule can varying from week to week; work required on weekends and holidays.

About Drift on Lake Wylie

Drift is a beautiful fine dining establishment on the shores of Lake Wylie in Belmont, North Carolina. Open 7 days per week specializing in prime steaks, fresh seafood, and homemade pasta. We feature an award wining wine list, craft cocktails, and 8 micro brews on draft.

Pay: $50000 - $57000 / year

Supplemental pay:

• Bonus pay

Benefits:

• Health insurance
• Paid time off
• Dental insurance
• Employee discount

Job types: Full-time

Education: No education required

Work location: On-site