Job Description

Title: Fitness Consultant

Reports To: Membership Director and General Manager

FLSA Status: Hourly, Non-exempt

POSITION SUMMARY

Balance Gyms mission is to inspire people to create balance in their lives by making fitness fun and sustainable. Fitness Consultants at Balance Gym run front of house operations at the front desk and grow our membership base through sales. The ideal candidate is passionate about the benefits of fitness and thrives when connecting with others in a highly social environment. We are looking for personable and charismatic individuals who want to learn, develop their skills, and ultimately grow with us.

This role has a high focus on customer service and sales. Candidates should be interested in both the fitness and sales industries. The Fitness Consultant is responsible for meeting and exceeding all key performance sales indicators for the club, including membership sales and renewals, retail and concession sales, maximizing workout traffic, and maintaining premium customer service levels.

JOB RESPONSIBILITIES

• Maintain all front of house responsibilities during shift, including:

  • Working with the Membership Director, Assistant General Manager, and General Manager to create a welcoming and responsive environment in the gym at all times

  • Maintaining an organized and clean lobby/front desk area; accurately following the daily cleaning checklist of lobby/front desk area (pre/during/post shift).

  • Processing accurate point of sale transactions, answering phones and taking messages, greeting members and guests promptly and enthusiastically.

  • Responding immediately to member requests, inquiries, and concerns.

• Effectively represent the Balance culture and brand.

• Consistently sell gym memberships through leads provided by Balance Gym as well as through ones own outreach and efforts.

• Continually follow up with leads provided by the Company or through ones own internal network using proper procedures.

• Conduct gym tours and knowledgeably explain all equipment, classes, and programs.

• Make telephone calls and handle telephone inquiries.

• Maintain accurate records using Balance Gym sales systems and software.

• Learn the ins and outs of Balance Gym history and programs and educate others about Balance Gym.

• Establish and maintain referral programs.

• Be a fitness enthusiast who conveys the importance of gym membership and fitness as part of a healthy lifestyle.

• Work closely and effectively with a team.

• Connect with corporate clients and develop corporate leads.

• Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• 
  Excellent communication and interpersonal skills

• Sales experience in the fitness industry preferred

• Ability to learn and utilize computers and MotionSoft software

• Excellent multi-tasking skills

• A comprehensive understanding of the fitness industry

REQUIRED EDUCATION, CERTIFICATIONS AND EXPERIENCE

• Experience in a health club or the hospitality industry is preferred

• College degree preferred but not required

• Continuing Education in fitness

• Active CPR, First Aid, and AED certifications - can be scheduled upon hire