• Exemplifies passionate and exceptional guest service.
• Anticipates guest needs and offer knowledgeable suggestions about our products and specials to answer questions and engage our guests.
• Knowledge of cocktails, fine wines, and service.
• Takes, places and delivers orders efficiently and accurately.
• Upsells our products knowledgably for guest satisfaction.
• Promotes the culture and values of Santa Ana Star Casino while acting with integrity and honesty.
• Maintains a positive attitude during business regardless of volume and needs to create a great guest experience.
• Informs the manager of any unique situations involving guests.
• Operates cash register and properly settles all payment transactions accurately. Issues receipts and ensures all paperwork is correctly signed and filed.
• Follows all SASC operational policies and procedures, including those for safety and sanitation, cash handling, and product specifications.
• Keeps a clean, sanitary, and organized work space throughout each shift.
• Handles multiple responsibilities and priorities on an ongoing basis.
• Performs other duties as assigned.

• Preference is given to qualified Santa Ana Tribal members.
• High school diploma or GED required.
• Must possess a valid New Mexico Alcohol Servers license.
• Excellent guest service skills a must.
• Good interpersonal, verbal, and communication skills.
• Professional appearance and communication skills, suitable for a fine dining atmosphere. Adheres to a strict dress code and personal grooming.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Bi-lingual and multi-cultural experience preferred.
• Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license.

• Must have excellent observation and problem-solving abilities.
• Must be detail oriented, organized, and have the ability to multi-task.
• Display strong verbal and written communication skills.
• Must exercise tact, diplomacy and care in sensitive or critical situations.
• Must be able to deal with stressful situations in a professional manner.
• Must be a team player.

• While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to grasp, handle and feel, reach with hands and arms, talk and hear.
• Must be able to walk and stand for extended periods of time.
• Must be able to lift up to 25lbs.
• Sophisticated sense of personal style is important for this role; friendliness and high standards are non-negotiable.
• Must be able to work well in fast paced, customer oriented environment.
• Physical ability to safely perform the essential job functions of the position.

Equipment Used:

• Traditional restaurant equipment.
• POS (point of Sale), cash register and necessary credit card equipment.

Hazards include working around moving equipment/machinery. Equipment and machinery must be properly used or they can be potentially hazardous.