University of Arkansas Grantham contracts with UAS Services, LLC and Oasis, A Paychex Company, as our exclusive employment partner to provide benefits and payroll services and deliver on our mission for our students. UAS Services, LLC is an equal access, equal opportunity, affirmative action employer that is fully committed to achieving a diverse faculty and staff.

POSITION DESCRIPTION:

The Financial Aid Specialist (FAS) provides front-line support in the student funding process. This position works collaboratively with the Student Account Specialist to complete financial aid processing to meet service and quality expectations for students. This is a non-supervisory role. The schedule for this position is Monday-Friday, 8:00am - 5:00pm CDT.

Please note, the University of Arkansas Grantham is looking for remote workers in the following states: AR, AL, AZ, CT, DE, FL, GA, KS, IA, ID, IN, KY, LA, MA, MD, MI, MO, MS, NC, NJ, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, VT, WI, WV, WY

KEY JOB RESPONSIBILITIES:

• Advise students on various forms in the financial aid process including Federal financial aid. Counsel students to determine financial aid needs/options and explain students’ rights and responsibilities for each aid source.

• Conduct outreach activities to assist students with completion and submission of required forms and documentation.

• Ensure compliance with federal, state, and accrediting agency regulations pertaining to student enrollment, Federal Student Aid, Veterans Administration and Department of Defense benefit eligibility.

• Coordinate with Student Account Specialists to resolve conflicting information that may occur.

• Coordinate with members of the Student Accounts Office to ensure proper and timely disbursements of funds to students.

EDUCATION/ WORK EXPERIENCE REQUIREMENTS AND DESIRED SKILLS:

• Bachelor’s degree preferred

• Preferred 2+ years customer service experience

• Experience with the administration of Federal Student Aid, VA and TA funds preferred

• Able to effectively communicate orally (in person and by telephone) and in writing.

• Experience using financial aid software (e.g., Ellucian Banner, NSLDS, COD, VAOnce and EdConnect)

• Must demonstrate strong analytical skills as well as professional phone and customer service skills

• Excellent verbal and written communication skills

• Language Skills: Ability to read, analyze, and interpret common journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to faculty, staff, and/or students.

• Mathematical Skills: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Extensively required to use hand to finder, handle, or feel (including the use of computer keyboards) and talk or hear (including the use of a telephone) required

• This position requires sitting for an extended period at a desk and computer

• Occasionally required to walk, stand

• Specific vision abilities include close vision, distance vision, and ability to adjust focus

University of Arkansas Grantham will seek to reasonably accommodate qualified individuals with a disability. Such reasonable accommodation may take the form of making existing facilities readily accessible to or usable by individuals with a disability, restructuring jobs, modifying schedules, acquiring, or modifying equipment, adjusting training materials, adjusting employment policies, and the like.