LCMC Health

We are a New Orleans-based, non-profit health system on a mission: to provide the best possible care for every person and parish in Louisiana and beyond, and to put a little more heart and soul into healthcare along the way. And that means we do things a little differently around here.

Treating people like family is the LCMC Health way, and it always has been. Founded by Louisiana's first freestanding children's hospital, we have grown into a healthcare system that is built to serve the unique needs of our communities and families.

Today, we offer six hospital locations: Children's Hospital New Orleans, East Jefferson General Hospital, New Orleans East Hospital, Touro, University Medical Center New Orleans, and West Jefferson Medical Center. We also offer a network of urgent care centers across the greater New Orleans area. With over 2,800 physicians specializing in everything from head to toe, our community can count on us to provide the right care, right where they need it.

JOB DESCRIPTION:

Why a Great Place to Work

You’re more than your job. Everyone is. And that’s what makes you great at your job—all the little extras you bring to work every day, the things that make you you. At LCMC Health we value those things about you, because we know that all those little extras add up to extraordinary. And we’ve built a culture that supports and celebrates the extraordinary. You’ll see it when you come to work here, in the spirit of our places and the faces of our people. And every patient we heal, every family we comfort, every life we improve is the outcome of countless little extras adding up to an extraordinary result. Join LCMC Health, and you’ll find that our everyday makes it easy to live your extraordinary.

This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Position Summary

The Field Support Technician is responsible for the installation, triage, troubleshooting and resolving most issues with client-side desktop technology.

GENERAL DUTIES

• Operational Support and Maintenance (Desktop technology):
  
  • Works independently or as part of a team to effectively support the deployment of new end-user desktop hardware.
  • Uses tools and equipment proficiently to image, update, and support end-user desktop hardware.
  • Effectively and independently supports enterprise desktop hardware attached to the corporate network and directory infrastructure.
  • Effectively and independently triage, diagnose and correct the majority of reported issues with end-user desktop devices.
  • Maintains and installs hardware and software to end-user desktop devices.
  • Provides general administration and support where audio-visual technology is required.
• Operational Support and Maintenance (Audio-Visual technology):
  
  • Helps to troubleshoot compatibility issues between a presentation and A/V technology.
  • Repairs and maintains A/V equipment such as replacing projector bulbs or other general maintenance functions.
  • May support the administration of video and tele-conferencing.
• Project Support:
  
  • Oversees end-user computing hardware procurement process for a facility or enterprise. Hardware procurement responsibilities include but not limited to the following:
  • Obtains required information as needed for vendor quotes
  • Tracks the on-order plus on-hand inventories, making recommendations for re-order quantities as required
  • Receives ordered product ensuring inventory is tracked as defined through IT procedures.
  • Ensures asset management database is maintained for currency and accuracy.
  • Oversees end-user computing installations that support departmental moves or additions.
  • Reviews and provides justification for requested net-new network additions or existing modifications.
• Leadership / Mentorship:
  
  • Reviews, assigns and monitors service tickets as required ensuring adherence to defined SLA commitments; ensure / providing timely updates to appropriate individuals as required.
  • Provide mentorship and company-knowledge to new and/or inexperienced staff as required, helping to promote their success.
• Other duties as required:
  
  • Participates in an on-call rotation as required, able to travel between facilities.
  • Maintains professional communication at all times.
  • Ensures accountability through timely follow-through and escalation as required.
  • Performs other required duties as assigned.

EXPERIENCE QUALIFICATIONS

• 5 years With GED or High School Diploma

EDUCATION QUALIFICATIONS

• Required: High School Diploma or GED
• Preferred: Continuing education In a related field of study

LICENSES AND CERTIFICATIONS

• Certification Name: General desktop support technician (e.g. A+ certification)
  • Required
  • Issuer:
  • Licensure Specialty:
  • Entity:

SKILLS AND ABILITIES

• Exhibit a high degree of customer service, cooperation, teamwork, initiative and exceptional judgement.
• Demonstrated ability to achieve time-based objectives, balance multiple priorities, communicate effectively while remaining organized.
• Excellent communication skills (both verbal and written).
• Demonstrated logical problem-solving capability.

REPORTING RELATIONSHIPS

• Does this position formally supervise employees? No

WORK SHIFT:

This job description is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

LCMC Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Application for Employment
It is the policy of all member hospitals and facilities of the LCMC Health System (Louisiana Children’s Medical Center, Children’s Hospital of New Orleans, Touro Infirmary, University Medical Center New Orleans, New Orleans East Hospital, and West Jefferson Medical Center as well as its centers of health care and physician services, East Jefferson General Hospital, Woldenberg Village, Crescent City Physician Inc., and New Orleans Physician Services) to provide equal employment opportunities for all employees and applicants without regard to race, color, religion, sex, age, national origin, citizenship, marital status, gender identity, sexual orientation, veteran status, physical or mental disability, or any other protected status in regard to any position for which the employee or applicant may qualify.

Instructions to Applicant
1. You must fully and accurately complete the Application for employment. Incomplete applications will not be considered. LCMC Health and its members may use the information given in the application to investigate the applicant's previous employment and background.
2. The Application for Employment will be considered inactive after 180 days. If you wish to be considered after that time, you must complete a new Application for Employment.
3. If you are hired, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.