About Rack Room Shoes

Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.

Rack Room Shoes is seeking a Feed Management Specialist to join our Digital Sales and Experience team. This position's primary responsibilities will be dedicated to partnering with the marketing, CRM, digital and marketplace teams on building and distributing product information needed to list, advertise and sell our products through comparison shopping engines and marketplaces like Amazon, Google Shopping, Facebook, Walmart and others. Additional responsibilities include vendor management, submitting purchase orders, creating and escalating cases for various issues as needed.

The ideal candidate should come from a retail or marketing background and have hands-on experience managing product and listing information for multiple SKUs across multiple marketplace accounts (Amazon, Walmart, eBay, etc.) and experience with third party catalog enablement to facilitate direct to consumer dropshipping.

What kind of individual are you looking for?

• Professional craftspeople. They keep up with best practices by reading industry blogs, leading authors’ books on data, design, code, and usability, and leading and emerging websites about web design.
• Passionate practitioners. They care deeply about not only doing a job well, but doing it right. They care if their images are optimized to load fast on a mobile device, if their copy is brand appropriate with a consistent tone, if their web page forms are usable, if their content is findable and invites reading, if their code is contingency-ready and browser compatible—and they view it as almost a personal affront when it isn’t.
• People hungry for what’s next. They are aware of what’s going on in the field now and even have some idea of what’s on the way, but follow leaders in the field about what they see coming and how we can make it relevant to our business.

What responsibilities does this position have?

• Follow best practices to build product feeds, including transforming, modifying, sorting and filtering mass quantities of product data into optimized product listings
• Ensure inventory is being imported/exported as frequently as each platform can provide
• Set up exports to various marketplaces and platforms
• Review feeds before sending to QA and implement feedback
• Troubleshoot imports/exports and resolve outstanding errors
• Document work and update open requests appropriately
• Collaborate with each involved team to ensure we have relevant data
• Prioritize tasks, including managing ticketing system queue, emails, and other responsibilities
• Meet deadlines as set by direct managers and team leads
• Use resources appropriately, adhering to policy and best practices

Position Essential Functions

Typical duties/responsibilities may include, but are not limited to, the following:

• Web-based project management platforms such as Jira/Trello
• Demonstrates the ability to learn quickly in technical and creative environments, while delivering quality work
• Excellent technical skills including XML, JSON, SQL and HTML
• Ability to manage multiple relationships with internal stakeholders and vendors
• Ability to consolidate and analyze data from multiple sources
• Excellent verbal and written communication and presentation skills

Requirements

We are looking for a self-motivated, open-minded team member who has a strong background in (and passion for) feed management. Ideally this person would encompass most (if not all) of these points:

• 1-2 years’ experience with marketplace seller account management (Amazon, Walmart, eBay, etc.)
• 1-2 years’ experience with Feed Management platforms like Feedonomics, ChannelAdvisor, CommerceHub, etc.
• Create support tickets and ensure open tickets are up to date
• Schedule project meetings and follow up on action items
• Create data feed templates for digital projects and requests
• Manage vendor relationships
• Business process & requirements gathering
• Understands marketing activation needs and how data will support digital transformation
• Basic knowledge of SQL, HTML, XML, JSON
• Query writing for data transformations or correction of broken image/product URLs
• Experience working with big data and file systems (FTP, WinSCP, Filezilla etc.)
• Knowledge of web service calls (REST/SOAP API)
• Highly organized, professional individual that works quickly under pressure
• Ability to multitask and handle several projects simultaneously, under deadline
• Cross-functional project management skills, self starter that can hit the ground running, shows initiative, but isn't afraid to ask for direction and work with the team
• Exceptional communication skills
• Positive, collaborative attitude
• Paid media or paid social experience a plus

Why Join Rack Room Shoes?

If shoes aren’t enough to entice you to join our team, then perhaps working with a team full of forward-thinking, smart problem solvers who are looking for an optimal union of online and real-world interactions suits your fancy... Sound appealing now?

How about our extensive benefits package for all full-time employees (which includes medical, dental, vision, and 401k)?

Who Are We?

We’re the small but fast-growing Digital Sales and Experience team for Rack Room Shoes. Our mission is to push the boundaries between digital and real-world retail. We want to blur the lines between how people interact online and in-store, and we are looking for a new member to join our passionate team.

What’s The Deal with the Digital Sales and Experience Team?

• Our team members have the opportunity to work on exciting projects, via team collaboration, that actually moves the needle for the business.
• We thrive off of a “Dream it and build it mentality.” If you dream up a solution to a problem that compels you to take action, then we will find ways of supporting that action.
• In addition to our “Dream it…” mentality, we don’t like to remain stagnate. We encourage failing quickly so we can learn from our failures and move forward. Experience is the best teacher!
• We encourage growth and learning for all members of the Omni-Channel team. Team members are encouraged to attend conferences, learn new technologies, and increase their current skill sets.

Fun Facts

• Remote, flexible working options
• Great benefits packages including medical, dental, vision, 401k
• Sweet employee discounts on name brand products
• Plenty of space dedicated to collaboration on premises
• Fitness Center with locker rooms and employee lounge on premises