Express Service Advisor HCJDRL Job at Huffines
Express Service Advisor
Huffines Chrysler Jeep Dodge Ram Lewisville
Why Work at Huffines:
Family-owned and operated for over 95 years, Huffines promotes an excellent work-life balance culture, flexible schedules, and a shared vision to WOW Our Customers, Our Team Members, Our Community, and Our Peers! We invite you to learn more and discover why Huffines has consistently been voted among the
“Top 100 Places to Work” in the DFW area!
Job Description:
The Huffines Express Service Advisor acts as the primary point-of-contact for customers arriving at the dealership via the service department's express lube lane. They provide a world-class experience by genuinely engaging with customers to document requested services and ensures they are rendered in a highly efficient manner while maintaining communication every step of the way.
Responsibilities:
- Performs vehicle walk-around and documents customer concerns
- Prioritizes required services and be prepared to provide options upon request
- Advises customers of needed work and help them make informed decisions
- Properly documents customer requests for communication to technicians
- Books repair orders making sure everything is correct and complete
- Keeps customer informed on the progress of their vehicle and completion time, service expenses, and possible changes
- Quality checks work making sure it is fixed right the first time
- Spends quality time building relationships with customers to ensure their satisfaction
- Handles customers efficiently and effectively from appointment to pickup
- Inform customers when work is complete, inform customer what was done and why, and make future recommendations
- Performs other duties as assigned
Job Requirements:
- Prior automotive experience preferred (not required)
- Professional appearance and behavior required at all time
- Have a great can-do attitude with high energy personality
- Outstanding listening skills
- Team player - help your fellow Advisors
- Excellent customer service skills
- Positive attitude
- Organized and detail oriented
- Effectively communicate with customers and co-workers
Compensation and Benefits:
- Competitive market wages
- Optional benefits include medical, vision, dental, and Health Savings Account (HSA)
- Flexible five-day work week (no mandatory overtime)
- 401(k) with company match
- Company-paid life insurance
- Employee discounts
- Paid time off (PTO)
- Paid holidays
- Company provided meal on Saturdays
HUFFINES IS A DRUG-FREE WORKPLACE
In addition to background checks, Huffines performs pre-employment and random drug testing
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