HSS Hospitality Staffing Solutions is recognized as the largest national hospitality staffing company today serving over 900 hotels nationwide. Our commitment to quality in servicing hospitality clients has earned HSS the trust and respect of the best hotel brands in the business.

Job Purpose

Responsibility and accountability for onsite Housekeeping operations. Consistently meet quality and timeliness standards along with budget objectives. In addition, maintaining a professional and effective relationship with property management. An Assistant Executive Housekeeper must ensure the company mission statement and values are followed, with the best interests of the company, its employees and customers as his / her motivator.
Duties and responsibilities

Quality

• Develop and maintain a high standard of excellence at the site
• Establish and monitor site goals
• Ensure site contractual obligations, company policies, standards and procedures are followed
• Inspect units and complete the required amount of report cards per week
• Be knowledgeable of carpet cleaning procedures / equipment of each site
• Monitor and strive to improve site quality scores and report monthly scores (RCI, II, Internal) to management
• Training and developing of staff, both existing and new recruits
• Assign tasks to staff and inspects completed work for conformance to standards
• Monitor progress of MIT candidates
• Recruit, hire and train qualified employees
• Ensure a safe working environment at site and office

TIMELINESS

• Plan work schedules to ensure adequate service
• Train all employees to monitor daily progress and complete tasks on time
• Willing and able to perform any and all duties related to site operation
• Ensure a sense of urgency exists at each site so that units are turned on time
• Ensure all weekly reports are completed in a timely manner
• Arrive promptly for work and for all appointments and meetings

BUDGET

• Assist and give feedback of site budgets as necessary
• Recommend salary adjustments for staff as per company guidelines
• Maintain adequate inventory and equipment supplies

CUSTOMER SERVICE

• Build professional relationship with resort management and other key members of the resort staff
• Be approachable and always follow up
• Create strong, positive customer relations
• Troubleshoot and problem solve to meet customers needs
• Investigate and resolve issues related to personnel
• Be knowledgeable of the complete resort
• Solve guest complaints promptly

Qualifications

• A passion for cleanliness
• Demonstrated leadership and motivational skills
• Demonstrate our core values of loyalty, honesty and integrity
• Pro-active, self managing
• Excellent problem solving skills
• Strong communication skills
• Ability to work under stressful conditions
• Work irregular hours and travel

Working conditions

Work is performed in an hotel setting

Physical/Visual requirements

• Frequent mobility, standing, walking, stair climbing and/or sitting for extended periods of time
• Requires corrective vision and hearing to normal range
• Frequent twisting, bending, stooping and reaching
• Regularly lift up to 25 lbs.
• Manual dexterity to operate computer keyboard, calculator, copier machine, and other office
• equipment

Eligibility Requirements

• Must be legally authorized to work in the United States without restriction.
• Must be willing to take a drug test
• Must be 18 years of age or older

HSS is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Supplemental pay types:

• Bonus pay

Experience:

• Housekeeping Management: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: One location

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