JOB POSTING

TITLE: ELIGIBILITY SPECIALIST
REPORTS TO: CFO
STATUS: NON-EXEMPT
LOCATION: ANTIOCH, CA

OUR MISSION & VISION

The Brighter Beginnings mission to “support healthy births and successful development of children by partnering with
parents and helping to build strong communities“, gains its strength and aspiration from our core belief and vision that,
Every family matters, and every child deserves a happy, healthy future.”

OUR HISTORY

Brighter Beginnings is a 501c3 nonprofit organization and has been responding to the needs of families in underserved
communities since 1984 when our work began in response to the alarming differences in mortality and illness rates among
African American babies compared to other children.

Brighter Beginnings has grown into a respected and well-connected organization with 4 locations in Oakland, Richmond,
Bay Point, and Antioch. We have a multi-cultural, bi-lingual staff of passionate and committed family-service
professionals; in fact, many of our staff came to this work because of challenges they faced in their own families.

POSITION SUMMARY
The Eligibility Specialist delivers Health Enrollment services to Brighter Beginnings Family Health Center (BBFHC)
patients. Seeks to integrate and promote social determinants of health (SDOH) and asset-building services to amplify the
health and long term success of patients of the BBFHC. Participates in collecting and analyzing data to inform and
improve the work. Participates and/or leads research and development of new programming, and assists in rollout of new
initiatives.

QUALIFICATIONS:
JOB QUALIFICATIONS AND EXPERIENCE

1. Bachelor's degree (B. A.) from four-year college or university or equivalent in business, nonprofit or public
administration; and two years program assistance and/or administrative experience and/or training; or equivalent
combination of education and experience.

2. Strong working knowledge of medical insurance and medical terminology.
3. Strong computer skills including use of G-Suite Enterprise, Microsoft Office (Excel and Word), and Electronic

Medical Records systems.
4. Strong analytical, prioritization and organizational skills.
5. Demonstrates a high level of ability to work independently with minimal supervision and to manage multiple

priorities.
6. Exceptional communication and interpersonal skills with a high degree of diplomacy and tact.
7. Bilingual in Spanish required.

RESPONSIBILITIES:

Responsibilities:

1. Assesses and enrolls patients of the BBFHC into health insurance and/or related programs (examples include but
are not limited to CARES, Medi-Cal, Covered California, Family PACT, Presumptive Eligibility for Pregnant
Women, CHDP).

2. Actively participates in identifying other potential health insurance or other SDOH resources to add to BBFHC
referral list.

3. Responsible for the tracking, coordination and communication of patients applying for health insurance or other
program referrals with both providers, and referral agents and patients or potential patients of BBFHC.

4. Handles requests from third party health insurance or other program referral sources and provides relevant
information and data.

5. Reviews details and expectation of health insurance or other program referrals with the potential patient.
6. Assists patients in problem solving potential issues related to financial or social barriers (e.g., request interpreters

as appropriate, transportation services, etc.)
7. Ensures that health insurance or other program referrals are addressed in a timely manner, which includes:

a. Texts or phone reminders to patients/potential patients of scheduled appointments.
b. Communication with referral sources to ensure patient information/ registration is complete
c. Communicates patient updates between program and referring source

8. Follows all written protocols and procedures of the Clinic.
9. Demonstrates courtesy and helpfulness toward patients and their families.

SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.

OTHER JOB REQUIREMENTS
Job requires passing a background check, passing a TB, Physical Exam, providing updated vaccination records, Hepatitis
B vaccination, annual flu vaccination.

SPECIAL ADA REQUIREMENTS
Brighter Beginnings is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate
with regard to applicants or employees with disabilities, and will make reasonable accommodations when necessary.

1. For the purposes of ADA, the “Responsibilities” and “Qualifications” are essential job functions.
2. Work is normally performed in a typical interior/office work environment, with typical office noise and other

disruption.
3. Limited physical effort is required.
4. Both standing and sitting are required, with most of the job time spent sitting. Approximately three-quarters of

the time is spent using a computer keyboard.
5. Various types of equipment/supplies are used to accomplish the job requirements and include, but are not limited

to, pens, pencils, calculators, computer keyboards, telephone, printers, etc.
6. Required to drive to other work sites for meetings, conferences, etc.

BENEFITS
Competitive wages, friendly environment, two weeks of vacation (increase after 1 year of employment), 13 paid
holidays; sick leave; employer-paid health, dental, vision, life and disability insurance; optional employee-paid
dependent health coverage available, 403b retirement account with discretionary match, FSA, Transit Benefit and EAP.
Employees working full-time will receive these benefits.

Brighter Beginnings requires its employees and contractors to be fully vaccinated against COVID-19 (including any
booster shots if required), unless they are approved for a reasonable accommodation based on medical condition
that prevents them from being vaccinated. Being fully vaccinated against COVID-19 is a condition of employment
at Brighter Beginnings.

APPLY
If you’re interested in this position, please email your resume to jobs@brighter-beginnings.org or apply through this job
posting. Please make sure to subject the email with the position title that you are applying for.