Overview: Abacus is currently seeking an Electrical Service Manager to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our Electrical Service Managers are tasked with managing daily field operations, employee training, retention, recruiting, safety, vendor meeting and ensuring the technicians are providing outstanding service to our customers.

What’s In It for Me?

• Industry-Leading Compensation & Benefits to take care of you and your family
• Paid fuel and Toll expenses
• Paid-time off (PTO) for a better work-life balance
• Retirement plan/401(k) with company match
• Continuous Training for your Professional Development
• A* fun and collaborative* environment with a family-oriented culture
• Annual drawings and prizes, including a car give-away

Responsibilities: What Will I Do?

• Develop a culture of performance excellence to encourage employment growth
• Drive the Electrical department revenue through training and development of the field technicians
• Maintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reporting
• Coach electricians on how to increase average ticket, closing rate and monthly truck revenue
• Provide a constant flow of product and sales training
• Promote lead generation
• Monitor recalls, perform “root-cause” analysis and identify weaknesses in job performance to coach/train team on efficiency and effectiveness
• Handle all escalated customer concerns by demonstrating 100% customer satisfaction
• Field supervision up to 70%
• Meet weekly with your team & individuals at least bi-monthly for one on one’s
• Monitor & meet the KPIs of your team and identify coaching/training needs as necessary
• Work with Electrical Division Manager to identify, establish, and carry out all training needs for the group including attendance to meetings and training opportunities
• Perform all coaching, counseling, and disciplinary actions with the guidance of the Electrical Division Manager and Human Resources
• Identify recruiting needs & work with Electrical Division Manager & Abacus Recruiters to screen team members
• Be available to your team for coaching/discussion at all times, provide technical support
• Represent & enforce Abacus’ core values

Qualifications: Do I have What it Takes?

• High School Diploma or equivalent; Bachelor's Degree preferred
• Journeyman or Master Electrical license
• Management experience preferred
• An in-depth knowledge of Electrical systems
• Extensive knowledge in Residential local codes and industry standards
• Excellent leadership skills and team mentality to enhance team productivity and standards of work produced
• Ability to build business in the private sector, as well as the public sector
• Background with RFIs, cost estimates (plan/spec and design/build), negotiating, material take-offs, and reading blueprints required
• Ability to layout branch circuiting; to read and understand contract documents, drawings and specifications
• Have an understanding of general electrical design and engineering concepts and have an overall general knowledge of electrical material costs
• Positive energy and enthusiasm to drive sales and company growth
• Ability to prioritize, set goals, and manage multiple tasks, handle deadlines

Job Type: Full-time

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