Ecg Technician Job at Ultimate Staffing Services
Ultimate Staffing Services San Jose, CA 95131
$25 - $38 an hour
Ultimate Staffing is looking for a Cardiac Monitoring Technician to support a leading Medical Device company whose mission is to make life better for others. This is a direct hire role, located in San Jose, CA with a target pay rate of $25-38/hour.
Job purpose Responsible for processing patient electrocardiogram recordings and processing inbound/outbound telephone calls from patients, physicians, clinicians, and field personnel.
Duties and responsibilities
Qualifications
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marit
Job purpose Responsible for processing patient electrocardiogram recordings and processing inbound/outbound telephone calls from patients, physicians, clinicians, and field personnel.
Duties and responsibilities
- Analyze and interpret patient electrocardiogram recordings and prepare reports using review and analysis software.
- Provides patient education and technical support via phone including analysis and resolution of product or system problems, instructional support and equipment shipping.
- Troubleshoots issues effectively and in compliance with all associated training and work instruction.
- Participate in Continuing Education testing to ensure quality standards are met. Must maintain acceptable test scores.
- Identifies specific issues with regard to patient questions/concerns/complaints and utilizes advanced troubleshooting skills to resolve issues.
- Documents all customer complaints, alleged product deficiencies, returned goods orders, change requests/change orders, sales orders, call reports and any other required documentation in applicable systems.
- Identifies and executes the most cost effective approach to deploy in resolution of patient concerns.
- Provides exceptional customer service to our patients, medical professionals and field personnel.
- Facilitates returns and equipment shipments to ensure patients receive needed equipment and all equipment is returned and tracked appropriately.
- Appropriately identifies alleged deficiencies related to the identity, labeling, packaging, quality, durability, reliability, safety, effectiveness or performance of the LifeVest in accordance with company policy and applicable regulations.
- Processes End of Use requests in accordance with all End of Use procedures.
- Appropriately identifies escalated issues requiring external communication and ensures that they are documented, tracked and escalated in accordance with work instruction.
- Assists in the development and maintenance of training procedures, complaint procedures, and shipping/returning procedures.
- May be on-call to provide support outside of normal business hours.
- Periodic overnight travel to the Pittsburgh office will be required for remote employees.
- Performs other duties and tasks as assigned.
Qualifications
- High School diploma or equivalent required. Associates/Bachelors degree in related field preferred
- Previous ECG analysis experience required.
- Graduate of Cardiovascular or similar technical training school program preferred, not required.
- Certified Cardiographic Technician (CCT) or Certified Rhythm Analysis Technician (CRAT) certification preferred. Required within six months of employment.
- Minimum one year of experience in a technical support environment or equivalent.
- Strong communication skills, both oral and written, including the ability to translate and communicate technical and analytical issues to all types of end users.
- Strong customer service skills.
- Technical aptitude or experience troubleshooting complex systems.
- Excellent computer skills, including Microsoft Office experience.
- Empathy for direct patient contact. Medical Experience a plus.
- Listening, speaking, reading and writing fluency in Spanish a plus.
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marit
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