Donor Suitability & Quality Specialist Job at Innovative Blood Resources
Job Responsibilities:
Provide support to organization to ensure staff compliance with all written processes and procedures. This includes providing technical support for electronic screening process.
- Donor eligibility questions are answered in a clear concise and timely manner.
- Donor suitability will be available for questions during business hours
- Maintain all current SOP’s, JobAids and Forms
- Provide DSS support to all departments at IBR
- Provides appropriate follow up on customer service reports with donors/staff/collection managers
Ensures all Post Donation Information is received, documented and evaluated to determine the donor’s eligibility status and the effect of the information on components.
- PDI phone is checked daily and on Holidays
- PDI forms are reviewed for completeness.
- Donor contact is required
- Component suitability is determined and controlled per SOP
- PDI events are entered into Error Management System
- Provides appropriate follow up on customer service reports with donors/staff/collection managers
Ensures all Donor Reaction Information is reviewed, assess need for follow up of medically significant issues and classify the reaction type.
- All Donor Reactions are reviewed and reaction type classified
- Provide follow up for medically significant issues
- Maintain reaction data base and create monthly reports for collections manager and Physician Services
Reviews deviation reports generated by the collections department. Works closely with department managers, physicians and QRA to identify deficiencies and ensure that policies, processes and procedures adhere to standards and are user friendly.
- Deviation Forms are reviewed, categorized and entered into the Error Management System
- Investigations and corrective action are completed with staff as applicable
- Opportunities for improvement are identified using deviation logs, error events, El Dorado, and feedback from collections team. May lead or participate in root cause analysis
- May lead or participate in departmental or organization initiatives/projects
Ensures collections validations are successfully completed prior to implementation of revised/new procedures and/or forms.
Schedule: Typically Mon - Fri to meet business needs (between 7am - 6pm). Some weekends and holidays.
Benefits: Full Benefits Including: Medical, Dental, Vision, PTO, EST, and Retirement Plan
Experience:
Other preferred skills:
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