The Dispatcher will act as a communication point for all calls: coordinate requests, transmit messages and track vehicles. This individual would enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Role Priorities / Responsibilities:

• Ensure all route service drivers are working in/on pre-assigned routes/tasks each day
• Answer customer calls and dispatch drivers and equipment
• Create, manage, and continuously evaluate the efficiency of all portable toilet routes
• Document all calls
• Coordinate with supervisor to allocate, schedule, and assign jobs to the workforce
• Coordinate with the technicians, billable or non-billable ticket
• Assign the appropriate equipment and employees to corresponding jobs
• Enter data into computer system and keep dispatch records/logs and status reports
• Coordinate with billing personnel
• Address problems and requests by transmitting information or providing solutions
• Plans and organizes appropriate work time and resource requirements
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles, and requirements
• Communicate as needed with yard personnel to prepare equipment for delivery / shipment & also pick-up / return
• Communicate as needed with trailer manager to prepare trailers for delivery / shipment & also pick-up / return
• Work with third party logistics providers as needed to ensure timely delivery and pick-up requirements are met
• Plan and coordinate all logistical requirements for special events and large equipment moves
• Help identify and work with third party service providers as needed to coordinate services in locations not currently covered by Stallion
• Understand and identify customer safety requirements of on-site personnel and communicate to Office Manager and Ops Manager
• Communicate all issues to Ops Manager in a timely and efficient manner

Essential Knowledge, Skills and Abilities:

• Ability to prioritize calls according to urgency and importance
• Need to have experience and understanding of a routed service business
• Have a firm understanding of logistics, routes, and associated equipment
• Be able to calculate and maintain truck capacities
• Ability to remain calm and composed
• Must be able to multi-task
• Ability to take appropriate action with little supervision
• Results oriented and driven to complete customer jobs
• Excellent verbal and written communication skills
• Strong organization skills
• Proficient computer and telephone skills