Dispatcher - Evening Shift Job at Morris-Jenkins
Overview:
Qualifications:
The Super-Fun HR Stuff
You’ve got a talent for persuading people. You consider yourself thick-skinned and confident, and you’re a night owl with a heart for people!
How would you like to be our newest
Dispatcher making $45,000-$55,000/year?
Your Role
As a Dispatcher:
- This is more than your normal dispatching job. You’ll dispatch service technicians. You’ll analyze all the information about the customer orders, order status, and assignments, and you’ll assign the right technician to each job to make sure the customer is taken care of!
- You’ll build relationships with service techs. Our techs need to know and trust you! After all, you’re the one assigning them to different customers.
- You’ll address customer concerns and help provide resolutions. When someone calls us out for service, they’re likely stressed about their home’s heating, cooling, or plumbing problems. You’re good at sympathizing and helping out!
- You’ll process customer orders/changes, respond to inquiries, follow scripts to overcome objections and capture appointments, and provide feedback to the company regarding service failures or customer concerns.
- You’ll maximize capacity of the scheduling board by scheduling part installs, moving calls up when we’re running ahead of schedule, etc. Being a dispatcher is like playing a big game of chess! You’re good at strategizing and moving pieces into the right time slots on a schedule so we can help the most people possible in the best way possible!
- You will work evening shift Monday-Friday 3:30pm - Midnight on location, and one weekend every 9 weeks! Weekends and Holidays are remote.
Other Highlights of the Job
- No two days are the same! If you’re tired of working somewhere that bores you, this is the job for you! Every day will come with new calls and new challenges, and you’ll get a chance to be the master of it all! Think about how accomplished you’ll feel when you’ve paired the perfect tech up with the perfect call in the perfect timing. It’s like winning a game!
- Our dispatch team keeps busy, but they’re the ones that work the true magic! When people in the Carolinas are having the worst day ever and everything seems wrong with their heating, cooling, or plumbing, dispatch makes sure they’re taken care of by the perfect technician ASAP. Thankfully, you’re good at making quick and strategic judgment calls.
- Morris-Jenkins won Top Workplace USA 2021!
All About YOU
- You’re great at making friends. You’re also the one your friends count on to tell them like it is, but you do it with admirable grace! Simply put, you’re empathetic.
- You know how to ask for things or deliver news in a gentle way. No one has ever called you bossy, but you would never dream of being a doormat! You just know the right way to say the right things in order to see results.
- You’re thick-skinned. You understand there are tons of different personality types out there, and you respect the differences in all of them. Life would be boring if people were all the same!
- You’re a strategizer. Have you ever played chess before? Sometimes, there’s a great move for your bishop, but before you can make that move, your opponent takes a turn. Now, you have to change your plan of attack. Maybe your plan is better implemented with your knight instead. Or maybe, you need a new plan entirely. You aren’t discouraged by this—it excites you! You think things are more interesting when you get to make quick-footed changes. You’re adaptable!
- You’re ok with working on a team or working alone. Since most people go home later in the day, there will be times when there are only a few others in dispatch at the same time as you. There will also be times you’re alone. You’re ok with that! And you’re comfortable being a point of contact for folks in the field. They rely on you for information (don’t worry—we’ll make sure you’re prepared for the things they may need).
Morris-Jenkins won an award as a Top Workplace in the USA in 2021!! The people at Morris-Jenkins are so happy here, they also voted us for the Charlotte Observer’s “Top Workplace” award in 2016, 2018, 2019, 2020, and 2022! We have HUGE company breakfasts, fiestas, contests, and more!
You’re a persuader and a personal cheerleader.
Ready to persuade us to pick you?
Submit your application online today!
The Super-Fun HR Stuff
MINIMUM QUALIFICATIONS for a Dispatcher:
- High School Diploma or GED
- At least One (1) year of Business Coordination/Analysis and/or Customer Service experience
- Strong interpersonal skills with the ability to tactfully and diplomatically diffuse contentious situations
- Strong customer orientation with ability to display empathy while being assertive
- Time Management: ability to organize and manage multiple tasks efficiently
- Strong computer skills
- Focus and excellent attention to detail
- Exceptional verbal and written communication skills in English language
- Ability to learn quickly, think proactively, recognize & establish priorities, and use independent judgment
- High performance team player that functions well under pressure in a busy environment
- Commitment to company values
PREFERRED QUALIFICATIONS for a Dispatcher:
- Additional years of Business Coordination/Analysis and/or Customer Service experience
Morris-Jenkins is located in Charlotte, North Carolina. We proudly serves the following cities: Ballantyne, Belmont, Charlotte, Clover, Concord, Cornelius, Davidson, Denver, Fort Mill, Gastonia, Huntersville, Indian Trail, Kannapolis, Lake Norman, Matthews, Mint Hill, Monroe, Mooresville, Mount Holly, Pineville, Rock Hill, and Waxhaw. Charlotte is located in Mecklenburg County, but Morris-Jenkins also services Gaston county, Cabarrus county, Rowan county, Union county, Iredell county, and York county (South Carolina).
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