Director of Operations - Physical Security Job at GardaWorld Security Services U.S.
Job Title: Director of Operations
Location: Landover, MD
Pay Rate: $95,000 - $115,000 + Bonus Opportunity and Car Allowance
Included Benefits/Perks:
GardaWorld is the world's largest privately-owned security services company. We protect our clients' staff and assets, wherever they are in the world. We offer different schedules, diverse work assignments spanning multiple industries, and career advancement opportunities. We encourage diversity and are proud to be an equal-opportunity employer.
GardaWorld Security Services is looking for a Director of Operations (MSS) to develop a profitable business in Landover, MD. The MSS serves as the operational leader of the company in the geographical market of responsibility, reporting to the Area Vice President, and is responsible for the leadership, management, employee development, engagement, client relations, compliance, brand development, and profitability of the branch/market. The MSS role is 10% strategic and 90% tactical. The strategic portion consists of planning, financial forecasting, and leadership, which includes the following four leadership principles
The tactical portion requires a willingness to manage the "weeds" of the business to include financial management, the profitability of the branch/market, personal management, and hourly staff recruiting, operational support to assigned accounts to include post-order development and performance metrics tracking, building of management staffs/teams for the branch, compliance to the GardaWorld Mandatory Requirements, maintaining client relationships throughout the region, building upon a culture of employee engagement and setting the example for all employees in the branch of servant leadership and personal commitment to the GardaWorld Values.
Performance Metrics: The MSS is expected to achieve the following metrics within GardaWorld's performance-based business environment:
Qualifications
Education
Location: Landover, MD
Pay Rate: $95,000 - $115,000 + Bonus Opportunity and Car Allowance
Included Benefits/Perks:
- Medical
- Dental
- Vision
- 401k
GardaWorld is the world's largest privately-owned security services company. We protect our clients' staff and assets, wherever they are in the world. We offer different schedules, diverse work assignments spanning multiple industries, and career advancement opportunities. We encourage diversity and are proud to be an equal-opportunity employer.
GardaWorld Security Services is looking for a Director of Operations (MSS) to develop a profitable business in Landover, MD. The MSS serves as the operational leader of the company in the geographical market of responsibility, reporting to the Area Vice President, and is responsible for the leadership, management, employee development, engagement, client relations, compliance, brand development, and profitability of the branch/market. The MSS role is 10% strategic and 90% tactical. The strategic portion consists of planning, financial forecasting, and leadership, which includes the following four leadership principles
- Hire great people,
- Set clear expectations,
- Provide the tools they need to succeed,
- Hold them accountable.
The tactical portion requires a willingness to manage the "weeds" of the business to include financial management, the profitability of the branch/market, personal management, and hourly staff recruiting, operational support to assigned accounts to include post-order development and performance metrics tracking, building of management staffs/teams for the branch, compliance to the GardaWorld Mandatory Requirements, maintaining client relationships throughout the region, building upon a culture of employee engagement and setting the example for all employees in the branch of servant leadership and personal commitment to the GardaWorld Values.
Performance Metrics: The MSS is expected to achieve the following metrics within GardaWorld's performance-based business environment:
- Year over year growth in profit percentage and profit dollars in the branch
- Manage up to 2.5% unbilled overtime or less in the branch
- Year over year improvement in Employee Engagement Scores in the branch
- Minimum 95% annual client retention in the branch to include personal visitation to all clients weekly, monthly, or quarterly depending on the scope
- Personally recruit a minimum of one new manager/staff in your branch annually
- Develop a minimum of one manager/staff for promotion annually
- Become proficient in all company software systems (on-boarding, scheduling, financial, CRM)
- 100% compliance with the GardaWorld's Mandatory Requirements
- Lead by example by living up to the GardaWorld's Values
- Personal Characteristics: Company-Wide Culture - High Integrity (Character Beyond Reproach), Servant Leader (Never Asking Anyone to Do What You Aren't Willing to Do), Hands-On Leader, Financially Prudent, Detail-Oriented, Thick-Skinned, Fun.
Qualifications
Education
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