JOB SUMMARY:

The Director of Operations - Allergy Services is responsible for leading the day-to-day operations of a new and growing multi-site specialty service line.

The successful candidate:

• Leads and develops a team that includes Operations and Business Development
• Directs implementation and manages the consistent execution of policies and practices
• Proactively identifies opportunities for workflow optimization, process improvement, and training enhancements
• Partners closely with the Medical Director of Allergy Services to solicit advice and input on operational decisions that require clinical guidance
• Develops strong relationships with field teams at all levels, within both Allergy team and with Urgent Care teams in sites where Allergy is co-located (www. wellnow.com/allergy)
  

ESSENTIAL JOB FUNCTIONS:

Directs operations of assigned practices, providing regular, onsite support to assigned sites, ensuring all policies, practices, and procedures are followed to deliver company objectives.

Partners with the VP, Services and the Manager, Services to evaluate team performance and proactively resolves performance issues, provides appropriate feedback; takes corrective action when needed.

Develops deep understanding of patient journey and all operational touchpoints, identifying opportunities for improvement and/or standardization

Partners with allergy providers to communicate business strategy, goals, and objectives, including coaching on delivering allergy patient treatment plan options.

Prepares and delivers performance reviews; develop performance plans.

Assesses and maintains appropriate staffing levels in assigned regions.

Monitors site visit volume, proactively providing insights to Allergy Business Development Lead to grow patient visits and achieve budgeted targets.

Responds to escalated operational issues from the Manager, Operations.

Provides input to the VP, Services on initiatives, policies, and practices that support company goals and objectives.

Directs pilot initiatives such as, but not limited to new systems, processes, and training.

In coordination with the Manager, Operations, conducts weekly Operational check-in calls with each Allergy site to add qualitative team feedback to our quantitative metrics.

MINIMUM JOB QUALIFICATIONS:

5+ years multisite operations experience, ideally in healthcare

Ability to travel extensively within designated market (upstate NY; Cleveland, OH; Muncie, IN)

Ability to work both independently and in a team environment.

Strong interpersonal and communication skills and the ability to work effectively with a wide range of people.

Skill in organizing and establishing priorities.

Detail-oriented and well organized.

Excellent problem-solving skills.

Familiarity with Microsoft Office.

EDUCATION:

Bachelor's Degree preferred

MENTAL AND VISUAL REQUIREMENTS:

Works in clean, smoke-free and well-lighted spaces.

Must have good visual and hearing acuity.

Must be able to utilize keyboard and view computer screens up to 90% of shift.

Must be able to follow directions and plan complex processes & workflow

PHYSICAL ACTIVITIES AND REQUIREMENTS:

Ability to sit, stand, walk, use hands to finger, grasp, handle or feel, reach, stoop, kneel, crouch, or bend, climb, talk, hear, and perform repetitive motions of hands and/or wrists.

Requires some physical work; lifting, pushing, or pulling required of objects up to 50 pounds.

EMPLOYER'S DISCLAIMER:

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

The company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

WellNow is an EOE