The ONE Group is the global leader in Vibe Dining. With energetic, high-end restaurants and bars in cities like Las Vegas, New York, Miami, London, and many more we take pride in our ability to execute an unforgettable experience for our guests no matter the occasion!

Apply now to join the world of VIBE DINING as a key part of the guest experience!

We are always looking for individuals that are looking to Grow and Develop as new opportunities continue to be available in this expanding company.

JOB DESCRIPTION

Title: Director – Off Premise

Reports To: Senior Director - Operations Support & Off Premise

Office Location: Denver (Required to work out of the Denver Support Center)

POSITION SUMMARY:

Must have experience with managing takeout and delivery services for national brand

The Director of Takeout, Delivery for STK Steakhouse and Kona Grill is responsible for the strategy, implementation, and sales growth of all off premise channels. This position is also responsible for budgets, forecasting and ensuring the team meets sales metrics and the long-term strategy for the events business. We believe the best candidate for this position is a person who obsesses over creating an outstanding Guest Experience for all off premise transactions. The ideal candidate will have a customer-centric and collaborative mentality, strong appetite to learn, willing to go the extra mile and break down barriers to ensure guest & business success.

Position Scope:

An excellent Director of Off Premise must be an organized, dependable, and results-driven professional. They must have experience with managing takeout and delivery services for national brand. They require a practical mind to solve problems on the spot, partnered with an ability to see the “big picture” and make improvements. As a Director of Off Premise, you must also exhibit the ability to create and drive a strategy to fruition.

Responsibilities:

• Develop off premise strategy for all channels of business
• Coordinate, supervise and grow the STK Steakhouse and Kona Grill takeout, delivery, and catering business
• Develop new business opportunities and facilitate return business to achieve revenue goals
• Forecast business volume to determine resource needs, expenses, and productivity
• Use innovative sales techniques to build a strong client base including commercial business firms, associations, and hotels
• Achieve sales goals and revenue targets through successful operation and excellent execution of events
• Foster a strong relationship with cross functional departments
• Supervise daily tasks of cross functional teams & vendors
• Adhere to established safety and sanitation standards
• Accurate and timely menu management and development
• Frequent audits of restaurants to ensure TOG standards are in place
• Track guest satisfaction/recovery process
• Enhance overall experience of the off premise program
• Communicate weekly with operations teams
• Report out accurate and timely metrics to field and senior leadership

Qualifications:

• Bachelor’s degree in hotel management or similar field preferred
• 5+ years of relevant off premise experience in the restaurant industry
• Prior experience with 3rd party delivery platforms
• Prior experience with restaurant catering
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations
• Innovative & critical thinker
• Highly computer literate with proficiency in MS Office and related business and communication tools
• Ability to lead teams through change
• Strong organizational and time management skills
• Strategic and creative mindset
• Meticulous attention to detail
• Solid understanding of reporting and budgeting procedures
• Excellent verbal and written communication skills
• Excellent people skills
• Excellent organizational and leadership skills with a problem-solving ability
• Ability to analyze data that includes identifying trends & solution offering
• Enthusiastic, organized, and responsible
• Experience and willingness to learn and teach others
• Ability to set and meet deadlines
• Obsessed with building and executing an outstanding guest experience
• Ability to work some nights, weekends, and holidays or as business dictates
• Occasional travel expected (~20%)

BENEFITS OFFERED

The company offer the following benefits to all salaried employees (waiting period applies)

• Starting at 2 Weeks Paid Vacation
• Medical
• Dental
• Vision
• Group Life and Disability
• Group Accident Insurance
• Group Hospital Indemnity Insurance
• Group Critical Illness Insurance
• Paid Sick Time Off
• Employee Assistance Program (EAP)
• Dependent Care Benefit
• Employee Dining Discounts and/or complementary meals onsite
• Traditional and Roth 401K Plan
• Commuter Benefits

Job Type: Full-time

Pay: From $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Physical setting:

• Fine dining restaurant
• Upscale casual restaurant

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Denver, CO 80202: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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