pportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We have an opening for a Director of Nursing, reporting to the Co- Chief Clinical Officer. The Director of Nursing (DON) is responsible for the overall functioning of the nursing department and staff at NSCH. The Director of Nursing works closely with all levels of leadership and management to envision, build, and sustain the nursing model of care at NSCH. The DON also provides leadership in risk management and regulatory compliance.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Responsibilities:

Leadership and management

• Participate in NSCH’s primary care transformation to team based care and patient empanelment, including infr.
• In collaboration with clinical leadership, envision, develop, implement, and sustain the model of nursing at NSCH.
• Assess, develop and execute strategies to improve the performance of the registered nurse workforce to utilize the nurses’ full scope of practice.
• In collaboration with clinical leadership, develop, refine, and implement nursing workflows to enhance quality and efficiency of care with a focus on standardization of all nursing practices and appropriate support staff.
• Monitor the efficacy of the nursing care model by setting standards of nursing quality and productivity metrics, including but not limited to, nursing visit productivity, clinical quality measures, and staff satisfaction.
• In collaboration with HR, participate and/ or delegate to nurse managers the interviewing, hiring, onboarding, and orientation of new nursing department staff.
• Ensure adequate professional development for nursing staff to foster a healthy nursing culture at NSCH.
• Directly supervise and is responsible for the performance management of all nursing managers and program managers in the nursing department.
• Participate in regular NSCH cross-departmental meetings such as, medical director team meetings, medical & operations team meetings, and senior management team meetings.
• At the discretion of the co-CCOs represents NSCH at meetings with ACOs, Massachusetts League of Community Health Centers, government agencies, and other organizations as needed.

Fiscal and budget

• In collaboration with the CFO or designee, develop and oversee the nursing department’s annual departmental budget to ensure maximum accountability for productivity, cost containment, and sustainability of the nursing workforce.
• Collaborate with clinical, operational, and fiscal leadership to improve cost-effectiveness of care

Regulatory compliance, Risk management and Infection Control

• In collaboration with the Director of Compliance and the Operations Department, ensure NSCH’s nursing department adheres to professional organizations’ standards of care and regulatory guidelines of all government or accrediting/certifying agencies.
• Lead and oversee the vaccine and Risk programs at NSCH.

o Develop and execute policies, procedures and protocols that provide oversight for the vaccine and risk programs including standard vaccine operating procedures, reporting of adverse events, near misses, and potentially unsafe conditions.

o Provide direct supervision and performance management of the Program Manager for Vaccines and Risk

o Participates in the investigation, reporting of findings of adverse events and works to mitigate further risk by implementing education strategies.

o Continuously improve patient safety and minimize and/or prevent the occurrence of errors, events, and system breakdowns leading to harm to patients, staff, visitors, and others through proactive risk management and patient safety activities.

• In collaboration with the Infection Control Coordinator and Operations staff, participate in the development and implementation of infection control policies and procedures across all NSCH sites.
• Provide assistance to the HR department in maintaining records related to employee’s health.
• Attend Compliance Committee, Safety Committee and Quality Committee meetings.
• Other duties as assigned.

• Registered Nurse with a current nursing license, BSN required, Advanced Degree preferred.
• 3 – 5 years of management and supervisory experience required, community health center experience preferred.
• Demonstrated ability in policy and procedure development and implementation.
• Demonstrated knowledge of local, state, and federal ambulatory health care regulations.
• Working knowledge of Risk policies, procedures and protocols that provide oversight for the reporting of adverse events, near misses, and potentially unsafe conditions.
• Demonstrated knowledge of collection and analysis of data to monitor identified areas of risk or practices that may result in serious adverse events (e.g., preventive screening, diagnostic testing, medication use processes).
• Innovative in approach to problem solving.
• Demonstrated ability to lead and initiate tasks and follow through independently.
• Flexible and adapts to a fast-paced environment.
• Effective communication and interpersonal skills; commitment to team-based care and establishing a safe and respectful environment for team members.
• Ability to work in a culturally diverse environment.
• Commitment to continuous improvement in the quest for comprehensive and quality health care.
• Strong skills in prioritizing and attention to detail of work.
• Ability to use Microsoft Office Suite and electronic medical records to perform duties associated with this role.
• Reliable transportation and the ability to travel between sites as needed.
• Availability on nights and weekends may be required.
• Participation in the organization’s administrator on call rotation may be required.

As a health center, NSCH expects all employees to receive all required vaccinations and health screenings each year. Moreover, as a condition of employment, all employees are expected to be vaccinated against COVID19, including providing proof of having received the COVID19 vaccine, unless a religious or medical exception is granted. All prospective employees are required to be vaccinated before their first day of employment, and proof of vaccination record must be provided with prehire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health.

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org