Position Description:

The Director IT (Property) will have responsibility and oversight of the IT systems and day-to-day activities 24 hours a day 7 days a week at the assigned Boyd Gaming Property. This role will provide oversight for IT based customer facing support services and ensure recovery capabilities are in place and tested for critical solutions at the property. This role will provide world class customer service and collaboration with corporate, business leaders, and 3rd party vendors to define property and tactical service level goals, related to value-add and availability, capacity, security, and performance of enterprise systems.

Essential Job Functions / Duties

• Collaborate with the Regional Property IT Services Director, Corporate IT Services and Business Development Departments and our outsourced partners, if any, with any IT initiatives (Security and Audit) at the property level.
• Leading all IT Property Operations, which includes (but is not limited to): Network Operations, Technical Support, Information Technology, Database Administration and Product Maintenance.
• Accountable for all property IT operations, systems and environments; including responsibility for the overall effectiveness and efficiency of technology systems and networks while ensuring high levels of customer satisfaction and reliability.
• Lead the local development of implementation od strategic plans for operational activities, improvements and best practices. Ensure the strategic initiatives launched by the group are aligned with overall IT Strategy, implemented and the goals are reached.
• Develop and maintain as appropriate IT Property Operations structure that supports the needs of the property, including identification of opportunities for appropriate and cost-effective investment of financial resources, including staffing, sourcing, purchasing, and in-house development.
• Lead migration to new technologies, evaluate processing performance and overall resource utilization for effective capacity planning for the property.
• Foster a strong customer service mind-set throughout the IT team of user satisfaction, while championing thought leadership and innovation as business partners.
• Ensure IT system operation adheres to applicable laws and regulations and maintain the company’s information security policies and practices.
• Ensure property specific IT disaster recovery and IT business continuity plan is in place and current.
• Ensure continuous delivery of IT services through oversight of service level agreements with end uses and monitoring.
• Ensure operations and support of IT systems 24 hours a day 7 days a week.
• Partnering with key business clients, functional groups and development teams to deliver against product and service goals and business requirements.
• When required, be a hands-on technical leader by directing all IT property operations to meet customer requirements as well as the support and maintenance of existing applications and development of new technical solutions.
• Oversee the managerial functions of the department, including budgeting activities/adherence, internal/external audits, people management, etc… at the property.
• Effectively manage, motivate and retain a team of direct reports to deliver upon departmental and company goals.
• Maintain effective working relations with various internal and external partners including GM’s, Casino, Slots, Sales, Marketing, Product/Project Management and vendors.
• Act as a key onsite leader, fostering a motivational, innovative and team-based work culture.

Position Requirements:

• 
  Bachelor’s degree in Computer Science, Management Information Systems, Risk Management, Business Management or technical related discipline.
• Minimum of 10 years’ experience managing an IT customer service organization
• Master’s degree, or equivalent experience highly preferred
• Project management experience preferred
• 10+ years in an IT environment
  o 5-7 years leading IT Operations
• Experience with IT Gaming systems/Hospitality experience is highly desirable
• Experience in development, deployment and support of enterprise business applications via offshore and/or cloud infrastructure. Extensive experience working with software/hardware vendors to negotiate costs, service level agreements and leverage business relationships to leverage industry best practices and partnership collaborations.
• Extensive leadership experience executing business transformation and large-scale programs.
• Strong Technical Operations leadership experience directly managing 24X7 operations at a Director level.
• Demonstrated experience establishing, implementing IT process frameworks, management and analytics.
• Experience with systems design and development from business requirements analysis through to day-to-day management.
• Mergers and Acquisitions due diligence and integration experience.
• Able to work confidently and comfortably in a team of high achievers; he/she will be accustomed to a fast-paced, “show-me” organizations characterized by open and frank dialogue.
• Exceptional interpersonal and relationship building skills, including the ability to successfully interact with and engage employees at all levels of the organizations. Can effectively build and establish credibility through and honest and direct communication style; mature straight shooter who adds value among the business leadership and is highly respected throughout the entire organization.
• Consistently recognized as a team player and valued business partner who understands the company’s business and operations. Willing to “roll up his/her sleeves” and do whatever it takes to accomplish team objectives.
• Strong communication skills, including the ability to effectively synthesize and communicate about complex situations and concepts to senior executives as well as other management level team members and provide understandable and actionable legal advice. Demonstrated success in gaining support and buy-in for his/her agenda.
• Proven organizational and project management skills. Ability to manage multiple priorities independently and meet deadlines under pressure.
• Excellent problem solver who can recognize problems from few or subtle clues and is comfortable with complexity and ambiguity.
• Strong conceptional thinker who has the ability to analyze and grasp an entire situation quickly from many perspectives and create well-reasoned, practical solutions to complex problems.
• Able to operate equally well at both strategic and tactical level.
• Excellent judgment and proven ability to make decisions and exercise independent judgement.
• Coash and mentor who has proven track record of hiring, developing and deploying top talent at all levels with an equal ability to consistently top-grade the organization.
• Relentless sense of urgency, with a “can-do” attitude to drive results, but the judgement to know when to strike a balance for the good of the team.
• Must possess and demonstrate the following skills at a very high level.
  o Decision Making
  o Strategic Management
  o Concern for Quality
  o Exceeds Customer Expectations
  o Achieving Results
  o Analytical Thinking
  o Building Organizational Commitment
  o Team/Leadership
• Ability to use Computer, telephone and other related equipment
• Minimum age – 21
• Must be able to lift 25 lbs
• Ability to travel ~ 20%