The Mission: Changing lives, one job at a time.

Our Purpose: Goodwill exists to help persons with barriers recognize their full potential and experience life filled with purpose, accomplishment, and self-sufficiency.

Our Niche: Goodwill does this by helping people with barriers build skills, find jobs, and grow their careers though a donated goods business, workforce development services, and other social enterprises.

Our Values: Respect-Commitment-Improvement-Integrity

Job Relationships

Supervised by: COO

Supervises: Store Managers, Assistant Managers, Shift Leaders, and Retail Employees

Hours of Work: 40 + hours per week with some nights, weekends and holidays. There will be periods when longer and additional days will be required.

JOB SUMMARY: To direct, supervise, coach and lead Retail Stores and personnel in accordance with company policies and procedures to attain financial strength and growth of the department.

Direct Reports: Store Managers, Assistant Store Managers, Retail Shift Leaders and Retail Store Associates.

ESSENTIAL JOB FUNCTIONS:

• Develop annual budgets and manage to meet or exceed financial expectations.
• Hire, supervise and develop direct and indirect reports to meet or exceed strategic goals and departmental growth and financial expectations.
• Produce and generate reports to analyze data to effectively and proactively execute continuous quality improvement in all areas – personnel, policy and procedures.
• Develop, enforce, review and revise and test Standard Operating Procedures and organizational policy.
• Manage internal and external complaints to successful resolution. Participate actively in departmental and organizational strategic planning and execution and leadership meetings.
• Foster a culture of continuous quality improvement.
• Lead and participate in departmental and cross departmental project teams.
• Represent the agency/department in a professional manner at all times.
• Work with strict guidelines and/or time constraints with a sense of urgency.
• Promote a safe working environment.
• Conduct required management meetings.
• Review and be familiar with Goodwill Dallas safety policies, programs and procedures and adhere to all safety rules, regulations and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents or injuries immediately.

ADDITIONAL RESPONSIBILITIES:

• Perform other duties and projects as required by management.

QUALIFICATIONS:

• Bachelor’s degree, preferred. A combination of education and experience may be substituted for required education.
• 5 years of management experience in a retail environment, required.
• Supervisory experience of 30 or more employees, preferred.
• Must be 21 years old.
• Valid Driver’s License and Car Insurance Verification, required.
• Must pass MVR check and maintain a good driving record.
• Ability to speak, read and write the English language.
• Reliable transportation and communication, required.

CORE COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following:

• Live the Values
• Results Driven
• Customer Focus
• Communication
• Job Skills Knowledge
• Builds/Leads Teams
• Strategic Leadership

KNOWLEDGE, SKILLS, AND ABILITIES:

• High level of attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to work on several projects at once.
• Strong sense of internal and external customer service.
• Strong time management skills and demonstrate adherence to timelines and schedules.
• Good interpersonal skills: able to work well with a wide range of people.
• Demonstrates sound judgement and a high degree of personal /professional integrity.
• Strong ability to lead teams in managing and embracing change.
• Capacity to comprehend, embrace and work with diverse group.
• Ability to hold direct and indirect reports accountable and demonstrate a high degree of proficiency and comfort with conflict resolution.
• Excellent written, oral and presentation communication skills.
• Ability to successfully work within a team.
• Ability to make decisions and act decisively.
• Proficiency in Microsoft Office products such as Word, Excel, PowerPoint and Outlook.

PHYSICAL REQUIRMENT: The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• This work is physical and requires the following activities: Standing, walking, twisting, bending, grabbing and reaching for long periods of time; occasional squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, smelling and visual acuity.
• The ability to push, pull and lift up to 50 pounds, or more with assistance.
• Employee is required to operate a computer.

WORK ENVIRONMENT

• Works in a climate controlled, office or retail environment most of the time.
• Must be available to work during operating hours as needed for business operations. Work schedule may include days, evenings, weekends, holidays and blackout periods which will vary week to week
• Moderate noise level.
• Works 40 hours per week or more when required.
• Works flexible schedule as required.
• Travel to all retail locations in Goodwill Dallas areas.

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.

I have read this job description and understand the requirements of the position.

_______________________________________ ___________________

Signature of Employee Date

______________________________________

Print Name

Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability. Goodwill Industries does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law.

Job Type: Full-time

Pay: $85,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Shift:

• 10 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Experience:

• Management: 2 years (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: On the road

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