The NOW, a new concept massage boutique, was founded on the principle that self-care is a necessity not a luxury. Designed to serve as an oasis from today’s fast paced digital society, their goal is to offer high-quality, affordable massage services in an inspired setting. After launching in 2015, The NOW quickly became a wellness destination for globe-trotting influencers and locals alike. With boutiques currently open from coast to coast and several locations on the horizon, The NOW is looking forward to bringing their thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States

The Director, Corporate Operations will oversee and support day to day operations in our corporate owned and operated boutiques. Leading a team of General Managers in delivering a high-level of guest service while meeting organizations goals and driving key performance metrics.

Duties and Responsibilities:

• Be an inspiration and ambassador of professionalism representing The NOW, LLC
• Responsible for inspiring and leading a team of General Managers
• Direct and grow multi-unit portfolio through planning people strategies, developing talent pipelines, consistent implementation of operational procedures and marketing promotions
• Be a resource and provide expertise on key guest issues, team staffing and management, boutique operations and company policies
• Ensure guest experience levels remain consistent across boutiques and the best in the industry
• Maintain and grow successful corporate boutiques through the development of market-level strategies to achieve financial goals
• Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets to ensure profitability
• Review and manage individual boutique P & L
• Understand and continuously analyze company KPI’s to uncover trends and performance and provide intelligent, effective, and timely solutions
• Reviews, analyzes, and evaluates business procedures
• Implements policies and procedures that will improve day-to-day operations
• Communicates and explains new directives, polices, and procedures to managers
• Collaborates with Executive Team on brand initiatives
• Assist with updating or making materials that will continue to support the operations, execution, and performance of the business
• Travel to existing and new corporately owned and operated boutiques
• Perform boutique audits and performance assessments to ensure brand compliance and consistency
• Project a positive image of the organization to employees, guests, industry, and community.

Qualifications:

• Ability to multi-task while managing high volume business across all corporate boutiques
• Data driven with strong analytical skills
• Excellent verbal and written communication skills
• 7+ years leadership/people management experience
• Multi-unit retail and/or spa experience
• Strong knowledge and experience in managing finances/budgets, customer service, and personnel management
• Proven success in creating and implementing new processes and driving efficiencies
• Prior experience in massage/wellness preferred

The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.