ConnectiveRx is a leading, technology-enabled healthcare services company. We work strategically with hundreds of biopharmaceutical manufacturers to help commercialize and maximize the benefits of specialty and branded medications. Our mission is to simplify how patients get on and stay on therapy. We fulfill our mission by providing our customers with innovative services such as patient and provider messaging, the design and operation of copay, vouchers and patient affordability programs, and hub services, all of which accelerate speed-to-therapy and help improve outcomes for manufacturers, healthcare providers and patients.

ConnectiveRx was formed in 2015 by bringing together the industry-leading business of PSKW, PDR/LDM, Careform (2017) and The Macaluso Group (2018) to advance our technology-driven expertise in providing state-of-the-art commercialization solutions. To learn more about our company, visit ConnectiveRx.com

Job Description

The Director, Launch Excellence is an energetic, highly collaborative, and passionate patient services leader to oversee the design of both customized and scalable solutions for program launches and transitions with a focus on project-based strategic goal achievement, operational effectiveness, risk mitigation, and revenue optimization.

The incumbent will drive customer discovery and consultation, guiding customers to adequate program solutions that can be implemented effectively and efficiently.

What you will do:
Program Discovery and Design:

• Leads program launch design sessions to produce key deliverables, including business requirements and business rules documentation, patient and healthcare provider journey diagrams, strategic roadmaps, blueprint development, and gap analyses in collaboration with ConnectiveRx and customer stakeholders.
• Works with customers and end-users across the organization to gather, understand, synthesize, prioritize, and define business objectives to inform requirements, development sessions with scope consideration for but not limited to operations, analytics, quality, and ongoing outcomes measurement to inform short and long-term brand strategies.
• Facilitates and participates in cross-functional development and review of operational assets (e.g., process flows, business rules, correspondence), training materials, and IT documentation (e.g., user stories and business/product requirements documents) to ensure they are comprehensive, consistent, and aligns with customer business objectives.

Cross-Functional Collaboration:

• Collaborates with Product Management to ensure program solutions are designed and implemented effectively and efficiently, leveraging ConnectiveRx capabilities and product offerings.
• Identifies strategic and technical opportunities through program launch design sessions.
• Program Implementation Execution:
• Supports Project Management to track the status of requirements, navigates scope changes, and adjust requirements, as needed.

What we need from you:

• Bachelor’s degree in business, health, science, marketing, communications or related discipline or equivalent experience
• 10+ years of related operational experience, including 5+ years of customer consulting or related experience and 3+ years of management experience
• Strong knowledge of patient support and affordability services within the pharmaceutical industry, including market dynamics, commercial business strategy development, and product launch design
• Outstanding communication skills—makes the complex clear and easily understood by others (verbal and written)
• Outstanding leadership skills with a focus on change management and continuous talent development through strong mentoring competencies
• Experience in life sciences, pharmaceuticals, and/or healthcare industry

Travel:
10 – 20% of the time for customer meetings and collaboration at other ConnectiveRx office locations.

Why work with us?

• Excellent company culture, fun events, and volunteer opportunities
• Competitive benefits (medical, dental, vision & more)
• 401k package with dollar-for-dollar match-up
• Generous PTO and paid holidays days offered
• Opportunities to grow professionally and personally
• Team-oriented atmosphere

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Equal Opportunity Employer: This employer (hereafter the Company) is an equal opportunity employer and does not discriminate in recruitment, hiring, training, promotion, or other employment policies on the basis of age, race, sex, color, religion, national origin, disability, veteran status, genetic information, or any other basis that is prohibited by federal, state, or local law. No question in this application is intended to secure information to be used for such discrimination. In addition, the Company makes reasonable accommodation to the needs of disabled applicants and employees, so long as this does not create an undue hardship on the Company or threaten the health or safety of others at work. This application will be given every consideration, but its receipt does not imply that the applicant will be employed.


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