Digital Sales and Service Associate Job at Jostens
Title: Digital Sales and Service Associate
Location: Remote or Owatonna, MN
Core Hours: Monday - Friday from 10:30 am - 7:00 pm CST, overtime as needed
Job Summary:
Job Summary:
The Digital Sales and Service incumbent primarily supports the RBO (rep back office) and College team initiatives to provide back office sales and service support services to independent sales representatives, primarily through e-mails and online chat communications with some required inbound/outbound phone interaction; order entry; consumer invoicing; and consumer payment processing. There is substantial emphasis on identifying and executing on opportunities to up-sell and cross-sell when interfacing with consumers.
Job Description:
This position performs any/all of the following functions:
- Handle consumer requests by primarily through email and chat communications with some required inbound/outbound phone work relating to orders, status, requests, and general information. Customer service requests include expedites, changes, reworks, exchanges, status, billing questions and payments, etc.
- Respond telephonically or via e-mail or chat communications as necessary or appropriate. Research and handle complex issues such as incomplete or incorrect orders, order changes, and other issues related to providing a high level of service to consumers, sales representatives, and their support staff.
- Identify sales opportunities and actively pursue sales using skills in both cross-selling and up-selling techniques. This may include outbound telemarketing activity.
- Interface with plants and other departments to resolve questions and problems.
- Additional responsibilities and special projects.
Qualifications:
Required:
- High school diploma or equivalent combination of education and experience
- At least 2 years’ experience providing direct customer support with demonstrated ability to provide a superior consumer experience
- Strong keyboarding skills and working level ability with standard MS Office applications
- Excellent phone, verbal and written communication skills
- Strong organizational and prioritizing skills and ability to handle multiple tasks
- Demonstrated detail orientation and accuracy in dealing with data and systems
- Ability to work both independently and as part of a team
- Ability to problem solve in a fast paced and ever changing environment
Preferred:
- Fluent English/Spanish Bilingual (oral and written) skills
- Knowledge and experience with Jostens Rings and Grad Products and Jostens order entry system
- Three or more years of previous customer service experience utilizing sales management software and systems
Compensation:
$16.00 - $17.00 hourly
Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short/Long Term Disability
- Health Savings Accounts
- Paid Time Off
- Holiday Pay
- 401K Matching Program
- Daily Pay Program Available
About Us:
Celebrating 125 years of business, Jostens has been a part of local communities, working with K-12schools, colleges and universities, teams, and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas.
Americans with Disabilities Act (ADA):
Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at recruiter@jostens.com or (952) 830-3399.
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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