Title: Desktop Support Specialist

Location: New York, NY 10004

Work Schedule: M-F 8AM-4PM or 10AM-6PM

Target Duration/End Date: December 2023

Specific Responsibilities include but are not limited to:

· Performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software.

· Participating in meetings and working with users, vendors, consultants, and IT staff to discuss IT solution options and to assist in recommending appropriate system platforms for meeting program requirements.

· Preparing and assisting with documentation preparation for procedural manuals and online help instructions for users, and technical documentation manuals for IT staff; performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software. Providing and administering training in hardware and software technologies.

Education:

Associate or Bachelor's degree preferred. And at least 5 years of relevant experience

Skills and Experience Requirements:

Five years of experience in the following:

· IT customer support and training

· Computer installation, diagnosis and repair

· Network & standalone printer installation, diagnosis & repair

· Basic troubleshooting scanners and other peripheral devices

· Microsoft Office Suite troubleshoot / desktop support

· Virtual meetings tools including MS Teams, Zoom and WebEx

· Windows 10 desktop support

· VPN and remote technical support

· Adobe Pro troubleshoot / desktop support

(Resume must stand alone in demonstrating qualifications and experience)

Benefits & Perks:

All full-time employees (30 or more hours per week) for positions lasting longer than six months are eligible for benefits:

· Health insurance

· Dental Insurance

· Vision insurance

· 401(k)

· Paid time off

· Disability & Life insurance

· Employee assistance program

Why work with us:

At Donia, we foster a culture of growth. We recognize that everyone brings unique skills and experiences to their work and that the company is better for such diversity. We encourage you to pursue your interest and grow within the company. We promote from within because we value and reward contributions

About us:

We are a Business Management Consulting and Staffing firm

Our founder is an engineer and seasoned business management consultant. The values of precision, quality, and reliability are embodied in all our work

We aim to delight our clients through the high quality of our service. So much so, that almost all our contracts are through Word of mouth and referrals. Because for over fifteen years, we have worked with Non-profits, City, State, and Federal Agencies – strategizing and putting together specialized teams that can tackle any project

Donia's team of collaborative solution-finders will meet you where you are and build the system that will get you to your goals. Let us know how we can use our Business Consulting and Staffing expertise to help you

(2022-53)

Job Types: Full-time, Contract, Temporary

Pay: $26.00 - $29.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• New York, NY 10004: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Desktop Support (5 years)
• You reviewed and are okay with the job details - including qualification requirements, location, duration, and pay rate?

Experience:

• Help desk: 5 years (Required)
• Windows: 5 years (Required)

Work Location: One location

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